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Work Background
Novo NordiskCompassionate Care Program Manager (Patient Support Programs)
Feb. 2020Mississauga, Ontario• Designed, developed, and successfully launched 3 Patient Support Programs (PSP) on schedule and within allocated budgets. • Engage in continual collaboration with customers and vendors to ensure patient-centric and user-friendly PSPs. • Cultivate and sustain robust customer relationships, encouraging dynamic collaboration and effective co-creation. • Utilize multi-platform analytics to extract actionable insights for strategic enhancements of PSPs. • Exhibit effective vendor management and strong negotiation skills to ensure optimal program performance aligned with key performance indicators. • Exercise responsible and ethical oversight of substantial PSP budgets. • Provide comprehensive medical and sales training pertaining to PSPs. • Collaborate with Patient Access (Market Access) to support reimbursement initiatives.
Novo NordiskProject Manager - Legal, Business Ethics, Quality
Jun. 2018 - Feb. 2020Mississauga, Ontario, Canada• Project Manager responsible for the implementation of processes and technology solutions that will enable Novo Nordisk Canada to comply with the pending legislative requirements Health Sector Payment Transaction Act (Bill 160). • By leveraging best practices for payment transparency reporting, am accountable for developing a ‘blueprint’ that enables other Novo Nordisk affiliates to replicate processes and solutions implemented by Novo Nordisk Canada. • In collaboration with global partners, develop a governance structure that supports the longer-term strategy for managing the transparency of health sector payments across the globe. • Continually support the Business Ethics team with annual internal payment transparency reporting and other compliance related activities.
Innomar StrategiesDirector, Enterprise Project Management Office
May. 2016 - Jun. 2018Oakville, Ontario, Canada• Program management champion ensuring excellence in project management execution methodologies and governance models. • Provide vision and leadership for Innomar Strategies’ Enterprise Project Management Office (ePMO). • Senior Project Manager for all local and global mergers and acquisitions. • Develop and lead a team of talented PM- certified Project Managers. • Key advisor on the company’s Business Transformation Initiative. • Formal mentor for aspiring people and project managers. Accomplishments • Established a nationwide ePMO to manage Innomar Strategies’ portfolio of projects and re-engineered processes across the organization • Instituted industry standard project processes and templates to enable project to ensure projects were strategically aligned and appropriately prioritized • Crafted a formal Project Management training program for all company employees • Lean Six Sigma - Green Belt certified
Innomar StrategiesProject Manager, Launch Excellence - Patient Support Programs
Nov. 2015 - May. 2016Oakville, Ontario• Accountable for the Project Management of new Patient Support Programs launches and related projects to ensure they are delivered with quality, on time and meet the expectations of the client. • Led project management activities for high profile projects at Innomar Strategies, as required. • With a Project Management Office (PMO) mindset, collaborated with the Launch Excellence team to establish a consistent, best-practice approach to project management throughout Innomar Strategies. • Facilitated project activities across cross-functional partners to ensure project deliverables are on track and aligned to the project plan. • Fostered partnerships throughout the organization to capture feedback ensuring projects and Program Launches are in a continual cycle of improvement. Accomplishments • Successfully launched two Patient Support Programs within my first 5 months. • Established a suite of tools for the Project Managers to use within their various projects. Individuals throughout organization have subsequently requested the tools for use within their projects. • Trained Innomar Strategies’ Lean Sigma Green Belt candidates on the art of Project Management. A follow up survey indicated that the participants enjoyed the training and that the content was very relevant for them.
GlaxoSmithKlineDigital Engagement Manager (Digital Marketing Manager)
Apr. 2013 - Nov. 2015Mississauga, Ontario• Canadian commercial Project Leader for GSK’s global digital engagement initiative. • Project manager for GSK’s corporate website rejuvenation. • Business lead on process improvement initiatives & risk mitigation with internal partners & external vendors • Digital strategic partner to the brand teams ensuring multi-channel activities are appropriately woven and integrated into brand’s communication objectives. • Ensures appropriate metrics are in place for measuring success within digital assets and to allow for future optimization of these tactics. • Liaise between Sales and Marketing for alternative sales models including iPad sales aids, inside sales and customer-directed sales presentations. • Develop programs to train marketing partners on relevant digital channels to embed into their marketing mix • Manage external agency / vendor relationships • Represent Canada globally to oversee strategic direction of company-wide Digital Services (GDS). Accomplishments • Integral to the development and evolution of the overall digital strategy for GSK Canada • Crafted the long-term digital strategy for GSK’s primary franchise resulting in substantial investment in digital across the entire respiratory portfolio • Utilized web performance metrics and usability reports to provide solid recommendations overhaul and optimize aging digital assets. The new properties have been well received and are meeting performance objectives. • Appointed Values Champion to ensure GSK’s Code of Conduct is understood and adopted within my division
Weight Watchers CanadaWeight Watchers Online - Marketing Manager
Jul. 2012 - Apr. 2013Oakville, ON• Brand / Product manager accountable for recruitment and retention of customers for Weight Watcher’s online program. • Crafted & implemented Weight Watchers Online’s first ever brand marketing plan to drive brand performance and achieve acquisition/recruitment & retention objectives • Managed large marketing budget for all promotion activities for Weight Watchers Online and website development • Executed and optimized multi-channel recruitment strategies via TV commercials, a robust email marketing program, search engine marketing and display ads to increase sales at cost effective level • On a monthly basis, analyzed campaign results and developed recommendations for continual improvement & campaign optimization • Built a Canadian Social Media Engagement strategy to promote the Weight Watchers brand positively and encourage interaction/engagement between the brand and their members. • Ensured website creative was fresh, compliant to guidelines and optimized for maximized performance Accomplishments • Crafted 1st ever marketing brand plan for the Weight Watchers Online banner • Achieved 101% of sales and retention goals for 2012 • Delivered the largest innovation updates to the Weight Watchers web properties to date. Website and supporting marketing campaign were delivered on time to support 2013 New Year’s program launch.
GlaxoSmithKlineIntegrated Digital Marketing Manager
Dec. 2010 - Jul. 2012Mississauga, Ontario
GlaxoSmithKlineProject Manager / Business Account Manager - eSolutions
Nov. 2006 - Dec. 2010Mississauga, Ontario
GlaxoSmithKlineWeb Developer (Contract)
Jan. 2004 - Dec. 2005Mississauga, On
Boehringer Ingelheim Canada LtdWeb Specialist / Systems Analyst
Jan. 2001 - Jan. 2004
SmithKline BeechamWeb Services Specialist
Jan. 2000 - Jan. 2001
SmithKline BeechamPharmaceutical Sales Representative
Jan. 1998 - Jan. 2000
SmithKline BeechamManager, Technical Services
Jan. 1996 - Jan. 1998
SmithKline BeechamMisc. IT Support Roles
Jan. 1993 - Jan. 1996
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