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Work Background
Cell CPrincipal Commercial Manager: CVM
May. 2023Johannesburg Metropolitan AreaI work as a commercial manager in the CVM department. The primary purpose of this role is to craft and implement revenue enhancement and customer growth initiatives. These are some of my responsibilities: -Developing the broader cross and upsell strategy for the prepaid portfolio. -Driving the growth and adoption of Cell C's CVM products and platforms. -Leveraging the CVM ecosystem to achieve the following objectives: a) Acquiring new data and voice customers b) Growing customers' activity/usage on the network c) Growing and maintaining customer ARPU -Engaging and influencing internal and external stakeholders to deliver strategic projects.
VodacomSenior Specialist: Customer Value Management
Mar. 2020 - Apr. 2023Johannesburg, Gauteng, South AfricaI worked as a commercial lead in the VodaBucks Loyalty team which oversees the VodaBucks Loyalty Platform. These were my responsibilities: -Driving the adoption and monetization of the
VodaBucks Loyalty program -Leveraging the loyalty platform to drive strategic
objectives. -Crafting the capabilities and features roadmap of the
loyalty platform. -General commercial and operational management of the VodaBucks
Loyalty Program
VodacomBusiness Manager: Office of Chief Officer - Commercial Operations
Aug. 2019 - Feb. 2020Johannesburg, Gauteng, South AfricaKey Responsibilities: -Crafting and co-ordinating the business unit’s strategy with the leadership team. -Establishing and driving a governance framework to ensure the adherence and the delivery of the business unit’s strategy by the leadership team. -Collaborating with business stakeholders to ensure alignment with the broader organisation's strategy and objectives -Managing ad-hoc projects which are sponsored by the Chief Officer. -Reporting and tracking of key KPIs -Generally assisting the Chief Officer in implementing the business unit’s strategy
VodacomBusiness Manager: Office of Managing Executive - Customer Care
Mar. 2018 - Jul. 2019Johannesburg, Gauteng, South AfricaKey responsibilities: -Reporting, data analysis and deep dives - Overseeing strategic projects sponsored by the ME of Customer Operations -Tracking and influencing strategic tasks on behalf of ME.
VodacomSpecialist: Commercial & MIS (Customer Care)
Jan. 2017 - Feb. 2018Johannesburg, Gauteng, South AfricaMy job was to manage the commercial relationship between Vodacom and it’s outsourced contact centre providers and to optimise customer service. Key responsibilities: -Budget Management & Workforce Planning -Reporting and Data Analysis -Relationship and Contract Management -Developing a continuous improvement roadmap. -Creating business cases for Continuous Improvement Initiatives
VodacomGraduate Trainee
Mar. 2015 - Dec. 2016Cape Town, Western Cape, South AfricaWorked as a graduate trainee in various roles within the customer care division at Vodacom.
KPMG South AfricaJunior Consultant
Feb. 2014 - Aug. 2014Bloemfontein, Free State, South Africa
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