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Work Background
RevTag Ltd.Marketing and Commercial Specialist
Jan. 2023
Web 3.0 CompanyProject Manager Business Development
Apr. 2022 - Nov. 2022Sofia City, BulgariaResponsible for the creation of the project and the product itself. Creating utilities and bringing value to the project. Responsible for creating, building and managing all the teams and needed positions. Implementation of the needed tools and platforms. Marketing and social media development. Instagram/ Discord /Twitter /website Managing community with over 70K users Organising special community events such as trips, business seminars and parties. Responsible for finding new partners and investors. Ticket support guidance. Leading weekly or monthly meetings with the community with educational purposes.
ChaosSales Operations Specialist
Jan. 2019 - Apr. 2022Sofia, Sofia City, BulgariaTaking care of customer's requests trough cases emails or chats. Answering specific client's requests trough phone calls. Assisting Key Account customers with placing special orders. Additional task to research and implement better solutions for our platforms. Making presentations about our monthly achievements, goals and tasks. Assisting technical support when the volume is higher. Assisting sales when having the opportunity to speak with a client. In direct communication and responsible for the assistance to our third party services. Such as payment provider, etc. Taking care of invoices, chargebacks editing orders and accounts details. Processing license transfers. Doing researches for projects and assisting the project managers in various initiatives .Taking responsibility of implementing new systems processes. Testing our newly released products and services. Creating reports and documentations for our team responsibilities. On boarding of new hires. Reporting bugs and issues to the responsive teams.
Ingram MicroCloud Support Associate
Apr. 2017 - Dec. 2018Sofia, Sofia City, BulgariaManaging the incoming queue of Cloud opportunities from the EMEA Region against global vendors' SLAs in a proper and accurate manner; Entering the Cloud orders into the systems pursuant to individual order characteristic requirements, after successful opportunity qualification; Upon failed opportunity qualification, aligning with the sales reps in the relevant country following the global cloud processes of the crm dynamics management; Sending POs to the vendors where necessary and collaborating with them to resolve any possible issues preventing the acceptance of the order; Collaborating with the vendors and attending trainings to achieve the service targets set by them (e.g. rejection rate, right first time, etc); Performing track of all open orders and communication with Vendors/ clients to ensure successful closing of the order; Following Cloud Invoicing processes agreed for different Vendors/ clients; Sending out Cloud license confirmations/ certificates when necessary; Conducting basic to complex level of research aimed at resolving problems (i.e. customer satisfaction issues, escalations), presenting solutions and providing status updates for customers, vendors, managers or senior level sales reps.
Technipolis Bg Online StoreCustomer Service Representative
Sep. 2013 - Mar. 2017Sofia, Sofia City, BulgariaCompleting the whole process of the online orders; Providing advice and information to the clients about the services and the politics of the firm in order to insure maximum client satisfaction; Processing finances; Handling and keeping track of transactions with customers and mailing the merchandize to the customer as quickly as possible; Solving problems that have to do with the requirements of the clients and resolving customer complains; Pleasantly deal with customers to ensure satisfaction.
Technopolis BGSales Assistant
Oct. 2012 - Sep. 2013Sofia, Sofia City, BulgariaDealing with costomers; Helping the customers in their choice; Showing the qualities of the products and the benefits of the company.
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