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Work Background
CPM InternationalTeamleader
Nov. 2023
Verhuisdieren.nlEditorial assistent and Support
Mar. 2022 - Nov. 2023RemoteI am passionate about supporting non-profit animal organizations in their mission to make a positive impact on animal welfare. With the flexibility of working from home and remotely, I utilize my expertise in dog training to contribute valuable insights and knowledge to enhance the organization's initiatives. In my role, I provide exceptional editorial services, ensuring that content related to animal welfare and non-profit efforts is engaging, informative, and effectively communicates the organization's message. Through meticulous editing, I help create compelling narratives that inspire compassion and drive engagement with the organization's audience. Additionally, as a customer support specialist, I am committed to delivering outstanding service to supporters, volunteers, and potential adopters. Drawing from my background in dog training, I empathetically address inquiries, offer guidance on adoption processes, and provide valuable information on animal care and training. By utilizing my expertise, I contribute to creating positive and enriching experiences for both animals and their human counterparts. As a freelance professional, I embrace the remote work environment, allowing me to provide valuable support to non-profit animal organizations while maintaining a flexible schedule. My passion for animals, combined with my editorial and customer support skills, allows me to make a meaningful contribution to the organization's mission from the comfort of my own home.
CPM InternationalCustomer Service Agent
Oct. 2021 - Nov. 2023Barcelona, Catalonia, SpainA caring technical support agent experienced in providing exceptional customer service and resolving inquiries related to Dyson vacuum cleaning products, environmental care products, and personal care products. Skilled in engaging with customers through social media channels, troubleshooting technical issues, and ensuring a positive customer experience. Proven track record of delivering accurate and comprehensive solutions while maintaining high-quality support standards. Key Highlights: Social media expert: Proficient in handling customer inquiries and concerns through various social media platforms.
Technical troubleshooting: Extensive knowledge of Dyson products, providing step-by-step guidance to resolve technical issues.
Customer-centric approach: Committed to delivering exceptional service and ensuring customer satisfaction.
Mentoring and floor support: Experienced in supporting new agents, guiding them in handling complex customer interactions.
Strong communication skills: Articulate complex information clearly and effectively.
Problem-solving mindset: Capable of resolving customer issues and escalating when necessary.
Detail-oriented: Maintain accurate records of customer interactions and support activities.
Kaya DogtrainerHondengedragstherapeut
Jan. 2021 - Oct. 2023Alles hond en hond gericht! Hondentraining en holistische kijk op de hond, gespecialiseerd in het creëren van sterke en harmonieuze relaties tussen eigenaren en hun viervoetige metgezellen. Met de focus op het begrijpen en voldoen aan de unieke behoeften van elke hond, streef ik ernaar om eigenaren te versterken met de kennis en vaardigheden die nodig zijn om een diepe band op te bouwen en een positieve, evenwichtige en verrijkende omgeving te creëren voor hun harige vrienden. Mijn aanpak is gericht op het erkennen dat een sterke eigenaar-hond relatie de basis vormt voor succesvolle training en gedragsverandering. Door effectieve communicatie en vertrouwen te bevorderen, geef ik eigenaren de mogelijkheid om het gedrag, de behoeften en motivaties van hun honden beter te begrijpen. Met gepersonaliseerde trainingsprogramma's die zijn afgestemd op individuele honden en hun eigenaren, streef ik ernaar om een ondersteunende en stimulerende omgeving te creëren waarin beide partijen kunnen gedijen. Met een diepgaand begrip van het gedrag en de psychologie van honden, maak ik gebruik van methoden en technieken om gewenst gedrag te stimuleren en tegelijkertijd uitdagingen of gedragsproblemen aan te pakken. Door te benadrukken op duidelijke communicatie, geduld en consistentie, begeleid ik eigenaren bij het ontwikkelen van effectieve leiderschapsvaardigheden die een gevoel van veiligheid en vertrouwen bevorderen bij hun honden. Of het nu gaat om gehoorzaamheidstraining, gedragsverandering of socialisatie, mijn doel is om eigenaren te voorzien van de tools en kennis die ze nodig hebben om een blijvende, bevredigende relatie op te bouwen met hun harige metgezellen. Ik ben gepassioneerd over het creëren van positieve veranderingen in het leven van zowel honden als hun eigenaren, en ik ben trots op het zien van de transformatie en groei die voortkomt uit het koesteren van deze relaties.
VagabunDOGsFounder
Jan. 2019Huelva en omgeving, SpanjePresident of a non-profit association, collaborating closely with the police and town hall of Villablanca to rescue and rehabilitate severely neglected and abused dogs. In this emotionally challenging role, I have shouldered the mental weight of witnessing the heartbreaking conditions these dogs endure and have dedicated myself to providing them with a second chance at life. As President, I have led a devoted team of volunteers, working hand in hand with the police and town hall to address the urgent needs of these neglected animals. Together, we have rescued dogs from deplorable conditions, providing them with the care and attention they so desperately require. This role has required immense resilience as we confront the harrowing reality of the neglected state of these dogs. We have worked tirelessly to rehabilitate them physically, emotionally, and mentally, ensuring their well-being and helping them regain trust in humans. Collaborating closely with the police and town hall, we have established a strong network of support to address the legal aspects of animal welfare. By engaging with local authorities, we have advocated for stricter legislation to protect these vulnerable animals and raise awareness about the importance of responsible pet ownership. The mental weight of this job has served as a driving force, pushing me to go above and beyond to create a compassionate society for these deserving animals. We have organized adoption events, fundraisers, and educational campaigns to shed light on their plight and encourage community involvement in their rescue and rehabilitation.
Monte CanelasFreelance Youth Worker
Sep. 2016 - Dec. 2018Villablanca, Andalusia, SpainDedicated freelance youth worker and coach with a focus on empowering German teenagers and helping them regain their path to success. As part of the MonteCanelas project, I played a pivotal role in providing guidance, support, and mentorship to adolescents facing various challenges. My primary objectives were to assist them in achieving their school diplomas, enhancing their communication skills, and fostering personal growth and development. Working closely with these young individuals, I implemented personalized strategies to address their specific needs and barriers. By creating a safe and nurturing environment, I aimed to build trust and establish open lines of communication. Through mentorship and coaching, I motivated and inspired them to overcome obstacles, set goals, and work towards academic achievement. Additionally, I designed and facilitated workshops and activities focused on developing essential life skills, including effective communication, problem-solving, and self-confidence. These programs were tailored to the unique circumstances and interests of the teenagers, encouraging personal growth and empowering them to make positive choices for their future. As a youth worker and coach, I firmly believe in the potential of every young person and their ability to succeed with the right support. Through the MonteCanelas project, I had the privilege of witnessing the transformative impact of personalized guidance and mentorship on the lives of these German teenagers.In this entire process, there is close cooperation with Coaching, School, Police and Psychologists and Psychiatrists.
LIMOR ondersteuning en rehabilitatieSocial Worker
Mar. 2016 - Sep. 2016Leeuwarden Area, NetherlandsExperienced social worker with a strong background in providing ambulant support to clients with diverse challenges. As a valued member of a multidisciplinary team, I played a crucial role in driving positive outcomes for individuals in need. Utilizing a person-centered approach, I conducted regular client meetings, visiting their homes and providing support tailored to their specific needs. In this role, I navigated a range of complex issues, collaborating closely with professionals from various disciplines to develop comprehensive and holistic care plans. I effectively integrated the Diagnostic and Statistical Manual of Mental Disorders (DSM) diagnostic framework to ensure accurate assessments and appropriate interventions. With my own vehicle, I demonstrated flexibility and commitment to reaching clients in their communities. This allowed me to develop strong relationships with clients and gain a deeper understanding of their unique circumstances. By employing empathy, active listening, and effective communication skills, I built rapport and trust with clients, empowering them to actively participate in their own care and progress towards their goals. Throughout my experience, I consistently demonstrated the ability to adapt to changing situations, manage crises, and advocate for clients' rights and needs. I collaborated closely with professionals such as psychologists, psychiatrists, and medical practitioners to provide comprehensive support and ensure an integrated and coordinated approach to client care. As a social worker within a multidisciplinary team, I am dedicated to promoting social justice, enhancing the well-being of individuals, and fostering positive change in their lives. I am skilled in conducting assessments, developing intervention plans, and providing ongoing support to clients with complex needs.
VagabunDogsWebmaster, photographer & administrator
Jan. 2015 - Jan. 2019
Community SupportCase Manager
Apr. 2014 - Nov. 2014
Community SupportBegeleider
Nov. 2013 - Nov. 2014Groningen Area, Netherlands
LIMOR ondersteuning en rehabilitatieConsulent intake en zorgtoeleiding & woonbegeleider
Jun. 2013 - Aug. 2013Vakantiebaan LIMOR bij het aanmeldbureau en thuisbegeleiding
LIMOR ondersteuning en rehabilitatiethuisbegeleider i.o consulent intake en zorgtoeleiding i.o
Sep. 2012 - Jun. 2013Jaarstage bij LIMOR: woonbegeleider i.o.
consulent intake en zorgtoeleiding i.o
Talantgroepsbegeleider
Jul. 2011 - Sep. 2011
SubwayShiftleader
May. 2007 - Aug. 2012
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