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Work Background
GartnerPractice Vice President
Mar. 2023PVP of Enterprise Operations. Manage research teams that includes areas of CX strategy, ERP, and GenAI
Southern New Hampshire UniversityAdjunct Professor
Jan. 2022Remote
Gartner, IncPractice Vice President
Jul. 1999 - Mar. 2023With this company, I oversee research agenda selections for CRM and CX strategies. I lead integration processes for technology and enterprise applications. I develop innovative models and frameworks assisting clients in visualizing market trends and techniques. Using my leadership abilities, I supervise a team of expert analysts in remote work settings. I conduct vendor analyses and evaluations for clients. I create specialized marketing plans for customers.
• Effectively led analyst teams to expand global CRM coverage threefold.
• Awarded status as most influential CRM analyst by CRM Magazine.
ChordiantVP of Strategic Marketing
Aug. 1998 - Jun. 1999
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