Gartner, IncPractice Vice President
Jul. 1999 - Mar. 2023With this company, I oversee research agenda selections for CRM and CX strategies. I lead integration processes for technology and enterprise applications. I develop innovative models and frameworks assisting clients in visualizing market trends and techniques. Using my leadership abilities, I supervise a team of expert analysts in remote work settings. I conduct vendor analyses and evaluations for clients. I create specialized marketing plans for customers.
โข Effectively led analyst teams to expand global CRM coverage threefold.
โข Awarded status as most influential CRM analyst by CRM Magazine.