Requests
0
6
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Asurtec Solutions Inc.Software Solutions Trainer
Sep. 2024 - Nov. 2024Toronto, Ontario, CanadaContracted by Asurtec to deliver comprehensive training on VitalHub’s TREAT Client Management System (CMS) to staff members of a large community organization. I design and lead engaging in-person and virtual training sessions, ensuring end-users are proficient in navigating the TREAT system for optimized client management. In my role, I: • Guide staff through the features and functionalities of TREAT CMS
• Facilitate hands-on workshops and interactive sessions
• Provide personalized support, addressing diverse learning needs
• Continuously evaluate and improve training effectiveness through feedback and performance metrics My focus is on empowering users with the skills and confidence they need to enhance their productivity and improve client interactions.
Wise Guys Technical TrainingFounder/Lead Trainer
Jan. 2024Toronto, Ontario, CanadaWise Guys is a computer training business dedicated to helping individuals and organizations build their digital literacy skills. Founded in January 2024, we specialize in offering personalized training sessions that cover everything from basic computer use to advanced software applications. Whether you’re new to technology or looking to refine your skills, our hands-on approach ensures that every learner achieves their goals with confidence. We’re passionate about making technology accessible and easy to understand for everyone.
University Health NetworkHealth Surveillance Screener
Aug. 2020 - Dec. 2020Toronto, ON, Canada
Diversys Software, Inc.Implementation Specialist
Jan. 2020 - Jan. 2024Toronto, Ontario, Canada
TouchBistroTechnical Writer/Trainer
Apr. 2018 - Jul. 2020Toronto• Working closely with managers and directors in Product, Support, Sales, Marketing, and Customer Success to meet their needs for technical documentation, training materials, and other functions like providing screen captures and editing. • Communicating complex ideas to both internal and external readers
• Conducting live instructional sessions with co-workers
• Building positive relationships with subject matter experts
• Creating and maintaining documentation for customers, primarily on the next generation product platform. • Creating guides, tutorials, and videos for TouchBistro departments like sales, support, and customer success.
• Proofreading
TouchBistroProduct Support Technician
Jul. 2017 - Apr. 2018Toronto, Ontario, Canada• Troubleshooting wireless networks, printers and payment devices
• Providing product support via phone and email
• Responding to customer support requests in a timely manner
• Answer software and hardware questions
• Deliver customer feedback to our Product and Development teams
Mirvish ProductionsIT Coordinator
Mar. 2016 - Mar. 2017Toronto, Canada Area• Working with management and other departments to implement upgrades to Windows 10 and Mac operating systems • Training the individuals who will need to use these systems
• Preparing documentation and instructions for internal system use
• Establishing guidelines for evaluating the IT systems and determining where changes should be made.
• Diagnosing issues when computers or other technologies are not working as they should
• Implementing a plan for repair or replacement of computers and other forms of technology • Instructing other IT professionals and assigns projects as needed
• Communicating with equipment manufacturers and service providers to resolve problems quickly
AppleTechnical Trainer (Creative)
Oct. 2006 - Nov. 2015Creatives have mastered Apple pro and consumer applications and we share our expertise through workshops and one-on-one customer training. Creatives are digital artists of all kinds, including photographers, filmmakers, musicians, editors, and web designers. As a Creative, I taught large and small groups, as well as One To One sessions. Subjects included Apple hardware and software, and frequently their use in a creative capacity. I also delivered training to staff and mentor team members, as well as developed workshop teams, and giving them the tools to succeed. • Led and promoted new initiatives related to the One to One program in which customers learn more about the capacity of their Apple products
• Design and facilitation of Personal Training, Open Training and Group Training sessions on all Apple products, operating systems and consumer applications
• Applying adult learning principles and training techniques
• Coordinated and presented workshops that met a wide spectrum of needs - Youth Workshops, Apple Camp and Consumer Workshops
• Go-to person for technical knowledge for store staff as well as actual and potential clients alike
• Teaching clients how to create music using Logic Pro; edit video using Final Cut Pro, as well as edit images for print, email, or the web; transfer images from digital cameras, scanners, and CDs; and create top-quality presentations and movies
• Converting jargon and technical terms into a language all users and peers can understand.
• High satisfaction rate
• Facilitator of small/medium business training (Joint Venture) for small business clients that are new to Apple products.
• Administered coaching and feedback to Creatives based on observations and customer feedback
• Managed and addressed the most demanding customer problems
• Providing customer service and support on all Apple products
Intelex Technologies Inc.Business Analyst/Trainer
Mar. 2006 - Sep. 2006• Responsible for educating clients on the use and administration of Intelex software, focusing on environment, health, safety, quality and integrated software
• Kept the user manual up-to-date throughout major software updates, and ensured that customers received customized manuals with their software.
• Developing and delivering of Intelex’s training curriculum, conducting training on the use and administration of Intelex software, demonstrates best practices use of the module functionality and administration
• Facilitating training sessions for effective client understanding of the product, through engaging, participatory and enjoyable training sessions
• Creating and publishing training curriculum schedule, producing course outline, text, handouts, and tests, and designs laboratory exercises, applying knowledge of Intelex software
• Delivering onsite and online training following outline, handouts, and texts, and using visual aids, such as graphs, charts, and slideshows
• Administering exercises and tests for evaluating trainees performance and understanding
• Liaising with client management staff for the identifying of training objectives
• Coordinating with Project Managers conducting raining needs analysis and course evaluation
• Assembling user guides and cheat sheets, dispatching to the customer
• Creating courseware material for modules including, Trainer Guide, Slide Deck and Workbooks/handouts
• Updating and maintaining courseware reflecting latest software version, preparing the training site accordingly
• Managing the training curriculum schedule so users can register for public training; developing private customized training for clients that request it along with mentoring internal staff, team assistance through formal/informal training
• Suggesting areas for improvement in internal processes along with possible solutions
Rescue CambodiaWebsite Developer
Jan. 2005 - Dec. 2005Developing a website for a fledgeling charity, intending to help impoverished communities in Cambodia.
The Hosptial For Sick ChildrenTraining Coordinator
Apr. 2002 - Sep. 2005Toronto, Canada Area• Responsible for implementing Lotus Notes training for all staff, focussing on Mail, Calendaring & Scheduling, and Contact Management
• Managed and maintained the internal directory system, training departmental administrators on the system, and subsequently liaising with them to ensure their comfort with the process and the integrity of the database
• Wrote and maintained technical help documentation for in-house applications, and ensured that it was kept up-to-date when the system or interface was updated
• Trained hospital staff how to use custom in-house applications including the highly critical paging system
• Worked with developers and provided input for interface design
• Co-ordinated and conducted upwards of 200 hands-on training classes annually
• Conducted auditorium training to large groups of medical professionals when major software updates were being implemented
The Digital MillMedia Developer
Jan. 2000 - Dec. 2001 Maintaining and updating websites for a diverse array of clients Building interactive online communities
Writing HTML for extensive websites
Composing and preparing music and audio for CD-ROM and Flash
Preparing Artwork for the web using Photoshop and Fireworks
Immersant/Bowne Internet SolutionsSite Developer
Jan. 1998 - Dec. 2000 Maintaining and updating websites for financial institutions, insurance companies, and other organisations
Working within an integrated team of web developers
HMV CanadaReturns Co-ordinator
Mar. 1992 - Sep. 1997333 Yonge Street, Toronto -co-ordinate overstock and defect returns to vendors
-maintain stock using to HMV's computerised inventory system
-involvement in all aspects of shipping and receiving
-customer service, product knowledge
Intch is a Professional Networking App for the Future of WorkSee more people like Charles on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
302148 people
16
Club Owner & Sport Management @ Self-employed
16
Trainer and Team Lead @ Transcom
17
Director of Sales @ Blueprint Water Ltd
117288 people
17
Director of Sales @ Blueprint Water Ltd
16
Data entry @ Digital marketing
15
English Teacher