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Work Background
Sales Representative Manager
VariSales Representative Manager
Sep. 2024 - Jan. 2025
Customer Experience Supervisor
VariCustomer Experience Supervisor
Jul. 2022 - Sep. 2024Irving, Texas, United States
Process Improvement Specialist - Lead
Pacific Dental ServicesProcess Improvement Specialist - Lead
Nov. 2021 - Jul. 2022
Contact Center Supervisor
Pacific Dental ServicesContact Center Supervisor
Oct. 2020 - Nov. 2021
Contact Center Specialist (Trainer)
Pacific Dental ServicesContact Center Specialist (Trainer)
Aug. 2019 - Sep. 2020
Customer Care Representative
Pacific Dental ServicesCustomer Care Representative
Oct. 2018 - Jul. 2019Irving, Texas
Research Analyst
MedSynergiesResearch Analyst
Jan. 2017 - Nov. 2017Dallas/Fort Worth Area
Site Supervisor
Trinity Management Group, IncSite Supervisor
Aug. 2016 - Dec. 2016• Represented DIRECTV, Reliant Energy, & AT&T • Conducted sales in various retail locations • Responsible for classroom and in-field training
Spring Basketball Coach/Referee
i9 SportsSpring Basketball Coach/Referee
Mar. 2016 - May. 2016Austin, Texas AreaCoach basketball techniques and fundamentals. I teach skills for children ages 3-12.
Hospitality Representative
Austin Sports Center -- EM2 HousingHospitality Representative
Sep. 2014 - Feb. 2015Cedar Park, TXAnswer phone calls to book families & teams at various hotels across the country for volleyball tournaments Filing paperwork
Undergraduate Chapter President
Alpha Lambda Omega Christian Sorority, IncUndergraduate Chapter President
Jan. 2014 - May. 2016Responsible for preparing Business Agendas & guiding meetings, delegate responsibilities and event planning, and plan semester events and schedule special meetings
Camp Counselor
Stoney Creek RanchCamp Counselor
Jul. 2013 - Aug. 2014Worked with underprivileged teenagers, ages 14-18 Managed daily schedule for campers Administrated my own Bible Study and Devotional time for campers
Assistant to Senior Policy Advisor -- Internship
Dallas County Commissioners CourtAssistant to Senior Policy Advisor -- Internship
Oct. 2011 - Apr. 2012Dallas, TXAssist the Senior Policy Advisor on documents and filing Sit in and Observe Policy for review in Dallas County

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CX Manager: Elevating Customer Experiences
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