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Work Background
HomebaseVice President Operations
Jan. 2022 - Dec. 2024Kansas City, Missouri, United StatesWhile serving as VP of Operations at Homebase. ai, I provided strategic vision and leadership for the seamless execution of seven departments, including sales, customer support, project management, networking, design, estimating, and operations to attain growth goals. I created and implemented Salesforce processes to facilitate strategic communications between sales, project management, and customer success teams. I proposed and established OKRs across all departments to foster alignment and drive quarterly progress.
Related Skills: Salesforce Processes Execution, Profit Elevation, Cost-control Measures Designing Following are the highlights of the value that I brought in to Homebase. ai:
☛ I joined and stimulated the growth of Homebase from no operations department to five different departments with a team of 16 members through strategic planning and implementation.
☛ I met and exceeded all performance goals by maintaining effective liaison with executive leaders and department heads.
☛ I elevated profit by 27.5% per deal within six months through designing a new business model and pricing structure.
☛ I played a key role in promoting company positioning, expanding profit margins, and gaining a positive cash flow in 2023. ☛ I launched and expanded over 20 product features into market by proposing and executing GTM strategies.
☛ I reviewed and approved estimates and cost control measures while realizing the acquisition of Homebase in fall of 2023.
☛ I enhanced project margins up to 27.5% by establishing new business model (smarts and parts).
☛ I contributed remarkable efforts in promoting the longevity and success of the company.
HomebaseHead of Operations
Jan. 2021 - Dec. 2022Kansas City, Missouri, United StatesIn this capacity, I delivered sound guidance for the management of daily operations, projects, and systems to stimulate business success while maintaining effective liaison with executive leadership. I oversaw a broad spectrum of activities, including strategic planning and implementation, cost estimation, inventory level maintenance, and project management. I envisioned and designed a product roadmap by synchronizing with the Chief Product Officer and Engineering department. I forged and strengthened relationships with strategic partners, investors, and outside vendors to gain mutual benefits.
Related Skills: Strategic Planning & Implementation, Cost Estimation, Inventory Level Maintenance, Product Roadmap Development, Supply Chain Challenges Management Following are the highlights of the value that I brought in to Homebase. ai:
☛ I promoted a strong corporate vision and culture as well as elevated headcount from 22 to 62 employees by coordinating with Chief People Officer.
☛ I built a positive work environment for team members, which resulted in gaining lowest department turnovers in the company's history.
☛ I served as a key player in addressing supply chain challenges by introducing lean inventory management methodologies. ☛ I achieved a 35% increase in installs in 2022 by executing a new operational process.
☛ I optimized forecasting of equipment needs and cost planning with vendors that saved 10% on each piece of hardware.
☛ I launched a new product “design package” which led to securing $5K additional per project and enhancing the velocity for deal closure for the sales team.
Command AlkonSenior Project Manager
Jan. 2017 - Dec. 2021In this capacity, I controlled all aspects of projects, including client engagement, project scope and timelines definition, budget administration, and stakeholder management. I directed the deployment and upgrading of the Apex software application, while maintaining up-to-date awareness of latest trends. I performed root cause analysis of technical and replicated issues and presented key findings to programmers. I implemented an onboarding process to integrate new application consultants into their roles.
Related Skills: Client Engagement, Root Cause Analysis, Onboarding Process Execution, Budget Control
Following are the highlights of the value that I brought in to Command Alkon:
☛ I executed a broad scope of initiatives, including initial installation, upgrading, hardware configuration, and end-user training. ☛ I administered individual project budgets ranging from $50K to $75K with over 16 team members to ensure spending in line with defined budget.
☛ I led the planning, seamless execution, and success of 30 concurrent projects within set timeframes and budget.
SungevitySenior Resolutions Manager
Jan. 2015 - Dec. 2017Kansas City, MOIn this capacity, I supervised the timely installation of residential solar systems as well as handled RFP process to solicit third-party contractors. I worked in close collaboration with management to identify trends, increase the conversion rate, and reduce the volume of cancellations. I delivered compelling sales presentations, including showcasing the value proposition of solar power.
Related Skills: Negotiation & Agreements Closing, Revenue Generation, Issues Solving, Projects Management Following are the highlights of the value that I brought in to Sungevity Solar:
☛ I spearheaded the management of over 30 solar projects each day, ensured swift resolution of escalated issues, and ensured maximum customer satisfaction.
☛ I offered invaluable support to cross-functional individuals, including 20 project managers, 72 sales professionals, and 40 direct reports to attain individual and corporate goals. ☛ I negotiated and closed agreements for residential solar installations with homeowners, producing more than $536K in sales.
☛ I delivered impactful training to 10 project managers on company processes and best practices to peak performance level. ☛ I minimized the cancellation rate from 40% to 20% in four months, generating $2.4M in revenue.
☛ I actively collaborated with one of the company’s largest installation partners, while overseeing 250 projects concurrently.
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