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Work Background
Impact Fulfillment ServicesCIO/CTO
Feb. 2019 - Apr. 2024Burlington, North Carolina, United States• Doubled annual revenue for the organization from $200M to $400M via technology-driven capacity building and streamlining. • Generated $10M/year in cost savings via integrating automation solutions into the organization’s 20 packaging facilities. • Expanded the IT team from 0 to 15, hiring, training, and managing highly talented technical professionals and leaders. • Directed multiple major digital transformation projects including transitioning from on-prem to an Azure cloud environment. • Deployed IFS’ HRIS tool, UltiPro, enabling the integration of a 4PL business model which enabled rapid staff scaling. • Elevated customer retention by 28% via development of reporting systems with real-time status reporting and self-serve tools.
• Led Board of Directors relationships, FDA compliance oversight, and advised other companies owned by the PE group.
Performance BicycleVP of Information Technology
Jan. 2018 - Feb. 2019Chapel Hill, NC• Overhauled the IT Team structure, promoted top talent into leadership roles, and integrated improved workflow and reporting.
• Generated $1M+ in savings, performing an assessment of all IT systems and sunsetting all legacy/redundant high-cost systems.
• Reduced product development timelines by 18% by instituting standardized product development standards and operations.
Static Control Components, Inc.Head of Information Technology
Dec. 2016 - Jan. 2018Sanford, North Carolina, United States• Reengineered the organization’s financial recordkeeping and reporting capabilities to enhance accuracy and reduce key risks.
• Partnered with business application leads to align IT strategy with business needs, enhancing operational performance.
• Implemented electronic payroll records as part of HRIS rollout, ensuring compliance and eliminating paper storage.
Performance BicycleDirector of Technical Services
Sep. 2015 - Dec. 2016Chapel Hill, NC• Migrated to IBM SoftLayer and Microsoft Azure, saving $4M annually in enterprise data center operations.
• Managed 24/7 service delivery, including escalation within IT operations and business stakeholders to prevent IT interruptions.
Circle KIT Director
Aug. 2013 - Sep. 2015Raleigh-Durham, North Carolina Area• Developed processes and staffing structure that enabled the service desk to scale up and support the growing $9B+ business. • Generated $7M in cost savings via effectively standardizing all IT infrastructure across the organization’s 1900 locations. • Spearheaded the organization-wide IT-facing rebrand to Circle K following its acquisition of Kangaroo Express in 2015. • Unlocked $2M in annual cost savings by building out processes and systems that allowed all corporate staff to work remotely.
• Directed a major systems migration to improve service desk operations, shifting the team from Heat software to ServiceNow.
Ansell HealthcareDIRECTOR – GLOBAL IT INFRASTRUCTURE
Nov. 2003 - Aug. 2012Bangkok Metropolitan Area, Thailand• Consolidated 7 data centers without service interruption, managing a $7M budget and delivering significant TCO savings.
• Converted organization globally to VoIP from 40 PBX systems, implementing a global dial plan and achieving 200% ROI.
• Implemented and enforced security policies to manage IT risk of breaches and vulnerabilities.
• Managed regional staff in India, Australia, Malaysia, UK, Canada, Germany, Russia, and Japan.
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