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Work Background
AbbVieAmbassador Resource Specialist
Nov. 2022 - Oct. 2023• Manage caseload of up to 600 Immunology patients across three brand campaigns in the Complete Patient Assistance Program, supporting effective treatment journeys and resource accessibility. • Educate patients on the role of the Complete Program in their treatment journey, guiding their participation and fostering positive outcomes; Provide invaluable psychosocial support as needed • Tracks and analyzes barriers to successful treatment, enabling proactive interventions and improved patient care. • Maintains accurate documentation of adverse events in compliance with FDA regulations • Represents the company at national meetings and actively participates in corporate training workshops, contributing to professional development and staying updated on industry trends. • Understands and follows applicable Federal and State laws (e.g., HIPAA), regulations (e.g., OSHA), professional standards, and ethical principles; complies with company policies and procedures to ensure patient safety and protect patient privacy and security.
WellTransSenior Member Advocate
Sep. 2021 - Jun. 2022• Mentored and guided others on the advocate team in handling complex member situations • Acted as subject matter expert, ensuring adherence to company policies, contract requirements, and state regulations in resolving member issues.
WellTransMember Advocate
Apr. 2021 - Sep. 2021• Coordinated medical transportation services for Anthem Medicaid members, ensuring timely and efficient service • Thrived in a dynamic startup environment by adapting quickly to changing circumstances and evolving member needs • Advocated passionately for our members across departments, successfully resolving issues and enhancing their overall experience • Handled member concerns and grievances with empathy and urgency, providing compassionate support and effective resolutions • Understands and follows applicable Federal and State laws (e.g., HIPAA), regulations (e.g., OSHA), professional standards, and ethical principles; complies with company policies and procedures to ensure patient safety and protect patient privacy and security.
Kittle's FurnitureSales Consultant
Oct. 2019 - Jun. 2020• Coordinated and executed custom design projects based on client specifications, ensuring high customer satisfaction. • Acted as a key point of contact, effectively managing communications between vendors, clients, and internal departments to ensure order accuracy and timely resolution of inquiries or changes. • Cultivated and maintained strong relationships with clients and vendors, fostering trust and loyalty to drive repeat business and referrals.
La Petite AcademyEducator
Oct. 2017 - Sep. 2019• Developed innovative STEM curriculum for NECPA and PTQ level 4 certified institution • Designed culturally diverse activities to foster curiosity and open-mindedness • Fostered strong parent engagement through effective communication strategies • Accurately documented student progress and development • Successfully implemented behavior management plans as needed
WalgreensPharmacy Technician
Oct. 2016 - May. 2017• Understands and follows applicable Federal and State laws (e.g., HIPAA), regulations (e.g., OSHA), professional standards, and ethical principles; complies with company policies and procedures to ensure patient safety and protect patient privacy and security. • Effectively follows workflow procedures with an in-depth understanding of each workstation (i.e., Pick- Up, Drop-Off, Drive-Thru, Production) for day-to-day coordination and processing of patient medication orders; manages own responsibilities while shifting to help the team where needed. • Delivers results while balancing quality and efficiency in all tasks, maintains accuracy while consistently meeting workflow and inventory management goals. • Demonstrates compassion and care by proactively identifying and resolving potential problems to ensure customers have their medications when needed; collaborates with immediate and extended pharmacy teams, medical staff, insurance companies, and customers alike to resolve issues, ensure accuracy, and deliver timely resolution of any medication or insurance related concerns. • Actively seeks opportunities to expand clinical, technical and insurance knowledge, leveraging available tools and training resources, to develop the basic drug understanding and technical expertise needed to accurately and more effectively assist customers. • Contributes to high-performing teams by looking for opportunities to contribute to individual and broader team goals, remains flexible for both schedule and business needs while easily adapting to changes at work to enables supportive, collaborative, and challenging work environment.
Lover's LaneRomance Specialist
May. 2015 - Sep. 2015Indianapolis, Indiana, United StatesGreeting and attending to customers on the selling floor, evaluate specific customer needs Providing excellent customer service by understanding the highly unique and variable customer base Selling the company's products using advanced product knowledge Working as part of a sales team to achieve individual and store sales quotas; regularly exceeded monthly sales goals by 15% - 20% Representing the company in a professional manner
American Senior CommunitiesCertified Nursing Assistant
Jan. 2014 - Jun. 2015Indianapolis, Indiana, United States• Delivered exceptional adjunct care through nursing procedures and diligent monitoring of vital signs • Accurately documented patient care, behavior, and any changes in condition, ensuring comprehensive records • Ensured patient comfort by providing compassionate support, promptly responding to call lights and requests, and communicating observations to nursing supervisor • Actively contributed to the improvement of the nursing facility reputation by embracing diverse responsibilities and exploring ways to enhance the patients' overall experience. • Understands and follows applicable Federal and State laws (e.g., HIPAA), regulations (e.g., OSHA), professional standards, and ethical principles; complies with company policies and procedures to ensure patient safety and protect patient privacy and security.
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