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Work Background
OptumProject Coordinator
Sep. 2022Work on the OptumCare Supply Chain team to support the various Care Delivery Organizations. - Track projects from origination to completion
- Follow up with team members to ensure timely completion of tasks
- Coordinate meetings for up to 100 attendees - Document processes and evaluate for optimization - Manage the supply chain website; coordinating with the site developer and ensuring all information is up to date
- Document action items during meetings and provide follow up reminders to task owners More experience available upon request.
Flux Resources - ZillowProject Coordinator - 360 Bundling Services
Jun. 2021Remote● Contract worker for Zillow Group
● Utilize JIRA ticketing for customer issue escalations and task management
● Utilize Salesforce and Excel (e.g. VLOOKUP, pivot tables) to enter, query, and report data
● Pulling weekly reports for rebate fulfillment and finance reporting
● Utilize Mode reporting to determine seller eligibility to receive a rebate
● Work with team members to optimize processes in an ever-changing environment
● Resolve issues within the fulfillment process, including monitoring and maintaining the
issue escalation queue
● Communicate with clients and fellow Zillow employees to resolve complex issues
surrounding rebate fulfillment; ensure all issues are resolved in a timely manner with
respect and care for each client
● Work independently from home while communicating with team members all across the country
Gilliam Coble & Moser, LLPProfessional Support Associate
Jan. 2019 - Jul. 2020Burlington, North CarolinaAssist in coordinating recruitment efforts
Process, format and compile final product for client with excellence and attention to detail
Answer client phone calls, emails and greet clients in office
Mail tax documents to the government on behalf of clients Provide administrative support to firm partners and tax staff members
Washington and Lee UniversityAdmissions Event Coordinator
Aug. 2016 - Oct. 2018• Support the Office of Admissions in planning, executing and evaluating events on and off campus in order to effectively recruit and yield the incoming freshman class
• Coordinate between the Office of Admissions and various vendors on and off campus for recruitment and yield events with anywhere from 40 to 500 attendees: including catering, room reservations, equipment reservations, and location set-up
• Research venues, negotiate contracts, and execute email marketing for 30+ admissions events across the country
• Research venues, negotiate contracts, plan catering, and develop programming for overnight staff retreat
• Utilize the Slate CRM to send email marketing for events, schedule campus visits, build forms, create name tags, send mailings and record student interactions
• Hire, train and supervise 20 department work study students
• Member of project management tool selection committee; functions include research and selection of project management tool, development of best practices, plan rollout for the department
• Field and transfer phone calls from prospective students and families, manage the Admissions email account, and operate check-in while maintaining excellent customer service
WinShape CampsAssistant Director
May. 2015 - Jul. 2015Rome, Georgia• Teach staff best practices on leading activities and teaching curriculum
• Lead activities with 200 plus campers and staffers; speaking clearly and succinctly
• Ensure the spiritual, emotional, and physical wellbeing of staff and campers • Coordinate with vendors to schedule events and carry out rainy day plans when necessary • Oversee and manage staff through problem solving, conflict management, and providing feedback to counselors and club leaders
Issues Organization (c3)Operations Coordinator
Jan. 2015 - Aug. 2016• Schedule 20 trainers for 30 events weekly
• Manage and develop Grassroots Leadership Academy’s interning student
• Research and secure venues, catering, and scheduling for team retreats
• Negotiate and manage contracts with vendors
• Manage the feedback process for all certification events through the development of an organized and simple report sent out every week
• Create advertising flyers for each certification event in Adobe Illustrator
• Develop surveys to evaluate customer satisfaction Work remotely while maintaining strong communication with team members
WinShape CampsClub Leader
May. 2014 - Jul. 2014Rome, Georgia• Leadership of 12 staff members and 60 campers • Lead activities with 200 plus campers and staffers; speaking clearly and succinctly
• Overseeing and managing staff: problem solving, conflict resolution and providing formal and informal feedback for staff members
• Provide mentorship and support to staff and campers
WinShape CampsCamp Counselor
May. 2011 - Jul. 2013Rome, Georgia• Create an environment of care and development of 5 female elementary-aged campers for two weeks at a time
• Able to maintain a strict schedule of activities and learning while also forming relationships with each camper • Teach age-based curriculum as well as several extracurricular activities every day
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