Images SalonSalon Coordinator/Admin Assistant
Jun. 2019 - Sep. 2020Corona del Mar, California, United StatesMaintained client waiting area, ensuring that it was kept clean at all times.
Scheduled appointments by phone, email and in person for over 20 stylists and recommended additional services.
Upsold salon products and services to customers through effective communication and successful marketing methods.
Managed salon's master calendar, including customer appointments, employee schedules and special events.
Handled all payments and refunds, making sure that charges and correct tax were applied.
Resolved customer complaints or problems to decrease escalation issues to corporate.
Reported financial data and updated financial records in ledgers and journals.
Maintained and processed invoices, deposits and money logs.
Trained new hires on new appointment scheduling, opening, closing duties and generating and balancing daily revenue reports.
Developed relationships with guests to meet client needs and encourage repeat service.
Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
Completed opening and closing tasks by cashing out registers, inspecting security and alarm systems, and preparing bank deposits.
Collected, sorted, distributed and sent mail and packages.
Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.