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Work Background
Florida BlueIT Developer
Sep. 2023Jacksonville, Florida, United StatesCore Contributor to the Provider Self-Service Portal team, focused on enhancing and maintaining critical applications for healthcare providers. Developed key features including Provider Self Service Maintenance, Registration, and Letters of Intent (LOI), streamlining processes and improving the provider experience. Contributed to the development of the Appointment Wait Times functionality, providing real-time data to improve provider-patient interactions. Responsible for deploying to production using Jenkins to automate the deployment pipeline, ensuring efficient and reliable releases.
Mican Technologies Inc.Jr. UI Developer
Jul. 2022 - Sep. 2023Jacksonville, Florida, United States(Contractor, transitioned to Full-Time at Florida Blue) Worked as part of a cross-functional team to deliver features for the Florida Blue Communication Channel and Provider Self Service Portal. Enhanced user interfaces and accessibility using React, Material UI, and Redux, ensuring responsive and user-friendly applications. Collaborated in an Agile environment to deliver high-quality features on time.
The Collab LabSoftware Developer
Jan. 2022 - Mar. 2022• Worked in pair programming teams to develop and deliver a smart shopping list application called Smart Shopperr • Implemented accessibility features to the Smart Shopperr app, moving it from an 82 Lighthouse accessibility to 100 • Experience working in a sprint team in an Agile environment. Project type: Mobile web app (PWA)
Tech stack: React, Firebase, Netlify
The Myers-Briggs CompanyCustomer Support Advisor
Jul. 2021 - Dec. 2022Certified in MBTI® Step I™ and Step II™. Utilized Myers-Briggs insights to enhance team collaboration, improve communication, and resolve customer issues efficiently. Managed 100+ support tickets per week using Zendesk, Salesforce, and Microsoft Dynamics 365.
Flatiron SchoolStudent Software Engineer
Jul. 2020 - Jan. 2022• Full Stack Software Engineering program in Ruby, Rails, SQL, JavaScript, & React, Git, & Github • Built five web-apps and successfully graduated in 2022
American Express Global Business TravelAfter Hours VIP Emergency Travel Counselor and Specialized Corporate Travel Counselor
May. 2018 - Feb. 2021Specialized in handling C-suite executives, Fortune 500 clients, and government accounts during emergency travel situations. Managed complex, last-minute itinerary changes, coordinating with airlines, hotels, and vendors to ensure seamless travel experiences for VIP clients. Delivered high-touch customer service, acting as the primary point of contact for VIP clients in emergency travel scenarios.
American ExpressTeam Leader
Jul. 2005 - Jun. 2017Virtual, Jacksonville, Florida, USAMultiple Roles: Global Travel & Lifestyle Services Leader, Lead- Service Excellence Desk, Specialized Corporate Travel Counselor Led a team of travel counselors, overseeing performance, quality assurance, and customer service for premium clients. Developed and implemented training programs and Standard Operating Procedures (SOPs) to ensure consistency and efficiency across the department. Managed key client relationships, handled escalated service issues, and ensured satisfaction across Platinum and Centurion accounts. Supported Centurion and Platinum members with domestic and international travel arrangements, focusing on luxury and premium services. Provided personalized travel planning, booking, and concierge services, maintaining high levels of customer satisfaction. Managed complex itineraries, including multi-destination travel, and provided around-the-clock support for high-net-worth clients.
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Clerk @ Hazel Hawkins Memorial Hospital