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Work Background
YOUKNOW Technologies Renewal Manager
Jul. 2024 - Mar. 2025Overseeing the entire renewal process, from initiation to completion, ensuring smooth transactions and maintaining exceptional customer satisfaction throughout.
YOUKNOW Technologies Senior Account Manager
Aug. 2023 - Jul. 2024City of Cape Town, Western Cape, South AfricaAt YOUKNOW Technologies, our team has honed a focus on customer onboarding and SaaS sales, aligning with the fast-paced evolution of software solutions. My expertise in these areas has facilitated seamless transitions for clients, enhancing their experience and satisfaction. Devoted to cultivating robust client relationships, we've leveraged attention to detail to ensure exceptional service delivery. With a mindset geared toward strategic growth, my role as Senior Account Manager is instrumental in driving our organization's revenue and fostering enduring partnerships.
YOUKNOW Technologies Product Lead: Hootsuite
Jul. 2022 - Aug. 2023Cape Town, Western Cape, South AfricaAs a Hootsuite product lead, my role is to drive revenue growth by identifying and cultivating relationships with potential clients interested in Hootsuite's social media management solutions. I'm responsible for understanding the unique needs and challenges of each prospect, demonstrating how Hootsuite can address those needs, and ultimately closing deals. This involves conducting product demonstrations, delivering compelling presentations, and negotiating contracts. I collaborate closely with marketing and customer success teams to ensure a seamless transition from lead generation to customer onboarding. My passion for Hootsuite's products, combined with my sales expertise and customer-centric approach, are key to driving success in this role.
Social Lab GroupProject Manager
Jul. 2021 - Jul. 2022As a Digital Project Manager in a creative agency, my role was to oversee the planning, execution, and delivery of digital projects for clients. I collaborated closely with cross-functional teams including designers, developers, media teams and content creators to ensure projects were completed on time, within scope, and to the highest quality standards. I created project plans, set timelines, and allocated resources to meet project goals and deadlines. Additionally, I communicated regularly with clients to provide project updates, gather feedback, and address any concerns or changes in requirements. I also tracked project progress, managed risks, and resolved any issues that arose during the project lifecycle. Overall, my role involved managing the end-to-end process of digital projects, from inception to delivery, while maintaining client satisfaction and project profitability.
Ogilvy South AfricaAccount Director
Mar. 2021 - Jul. 2021Johannesburg Metropolitan AreaMy role was to oversee and lead a portfolio of client accounts within a creative agency. I served as the primary point of contact for clients, responsible for understanding their business objectives, needs, and challenges. I provided strategic guidance to clients, ensuring that their marketing and communication goals were aligned with the agency's capabilities and offerings. Additionally, I managed a team of account managers and coordinators, delegating tasks, and ensuring smooth project execution. I was also responsible for growing client accounts, identifying new business opportunities, and fostering long-term client relationships. Overall, my role as an Account Director involved strategic planning, client management, team leadership, and business development to drive success for both clients and the agency.
OgilvyDigital Account Manager
Sep. 2017 - Mar. 2021Johannesburg Area, South AfricaAs a Digital Account Manager, my primary responsibility was to serve as the liaison between clients and the agency's creative team. This involved understanding the client's objectives, preferences, and budget constraints, and then communicating these to the creative team to ensure the delivery of high-quality digital marketing campaigns. I coordinated project timelines, managed client expectations, and provided strategic guidance to both clients and the internal team to ensure projects were completed successfully and on time. Additionally, I monitored campaign performance, analyzed data, and provided insights and recommendations for optimization to drive results and meet client goals. Overall, my role was focused on building strong client relationships, overseeing project execution, and driving successful digital marketing initiatives.
Grapevine InteractiveChannel Marketing Specialist
Jan. 2014 - Jan. 2017Johannesburg Area, South AfricaAs an Email and SMS Channel Marketing Specialist, my focus was on developing and executing effective marketing campaigns through email and SMS channels. I crafted engaging and targeted content for emails and text messages, tailored to specific audience segments and campaign objectives. I collaborated with cross-functional teams to coordinate campaign logistics, including scheduling, segmentation, and deployment. Additionally, I monitored campaign performance, analyzed data, and optimized strategies to improve open rates, click-through rates, and conversion rates. I stayed abreast of industry trends and best practices to ensure that campaigns remained innovative and effective. Overall, my role involved leveraging email and SMS channels to deliver impactful marketing messages that drove engagement, brand awareness, and ultimately, conversions.
Junk Mail Media GroupDigital Marketing Coordinator
Jan. 2012 - Jan. 2014Pretoria Area, South AfricaAs a Digital Marketing Coordinator, I played a pivotal role in supporting the planning, execution, and optimization of digital marketing campaigns across various online channels. My responsibilities included assisting in the development of digital marketing strategies, creating and managing content for social media platforms, email marketing, and website updates. I collaborated with internal teams to coordinate campaign assets, schedule posts, and ensure the timely execution of marketing initiatives. Additionally, I analyzed campaign performance metrics, generated reports, and provided insights to inform future strategies.
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