Portland BrownClient Services Manager
Feb. 2019 - Feb. 2022Bristol, United KingdomPortland Brown is a corporate accommodation company. With over 150 corporate apartments located in Canary Wharf, Central, West and inner city London, they have become the one of the most prestigious corporate accommodation suppliers. In my role as a client relations assistant, my daily tasks include efficiently responding to emails from clients wishing to book their colleagues and employees in our portfolio of apartments. This involves searching our portfolio for availability, formulating options in an attractive manner with graphics, text and knowledge based on client demand to best represent each option sent and successfully delivering this information to the client. I am also responsible for maintaining the client relationship beyond conversion to ensure they have a pleasant experience with our brand. My day-to-day can include any of the following tasks:- researching the best apartments to suit client needs and requests, arranging transfers and check-ins for guests, advising them on reservation protocols, answering client emails and dealing with client requests. It often requires effective handling of VIP corporate clients in an assertive but pleasant manner to avoid issues and be successful in solving them when they arise. A lot of time is also spent on the phone speaking to both clients, guests and partners to discuss their requirements. This multi-faceted job requires maintaining excellent communication to all branches of the team and managing my time effectively. In my first few months at Portland Brown, I passed my probation period early and also achieved the award of ‘Rising Star’ for the year 2019. Since this, I have been successful in maintaining relationships and exceeding the expectiations of numerous of our clients. I was instrumental in maintaining the business of one of our biggest clients in 2019, and was subsequently personally acknowledged by their relocation manager as a result.