Natalie Williams

Client Support Specialist @TALENTPOP

Call CenterCustomer Support RepresentativeSupport SpecialistSales RepresentativeAppointment SetterTelemarketerCall Center SupervisorCustomer ServiceHelp Desk SupportClient Relations SpecialistChat SupportLive ChatCustomer Care SpecialistCustomer Retention SpecialistComplaint Resolution SpecialistAssistantAdministrative AssistantPersonal AssistantExecutive AssistantOffice AssistantResearch AssistantOffice AdministratorData EntryData Entry SpecialistData Entry AssociateDocument Processor

Highly skilled and results-driven Client Support Specialist with over 15 years of experience driving exceptional customer service, efficient order management, and seamless operations for e-commerce businesses across diverse sectors. Key Achievements: - Provided top-notch customer support, ensuring 90% customer satisfaction rate and 85% increase in customer loyalty. - Successfully managed and resolved customer complaints, resulting in 100% reduction in escalations. - Implemented process improvements, streamlining order management and reducing fulfillment times by 60%. - Collaborated with internal teams to resolve technical issues, resulting in decrease in downtime and increase in website uptime. - Developed and maintained comprehensive knowledge bases, ensuring accurate and efficient issue resolution. Expertise: - Customer Service and Support - Order Management and Fulfillment - E-commerce Operations and Logistics - Conflict Resolution and Negotiation - Process Improvement and Optimization