Highly skilled and results-driven Client Support Specialist with over 15 years of experience driving exceptional customer service, efficient order management, and seamless operations for e-commerce businesses across diverse sectors.
Key Achievements:
- Provided top-notch customer support, ensuring 90% customer satisfaction rate and 85% increase in customer loyalty.
- Successfully managed and resolved customer complaints, resulting in 100% reduction in escalations.
- Implemented process improvements, streamlining order management and reducing fulfillment times by 60%.
- Collaborated with internal teams to resolve technical issues, resulting in decrease in downtime and increase in website uptime.
- Developed and maintained comprehensive knowledge bases, ensuring accurate and efficient issue resolution.
Expertise:
- Customer Service and Support
- Order Management and Fulfillment
- E-commerce Operations and Logistics
- Conflict Resolution and Negotiation
- Process Improvement and OptimizationMore...
FERDINAND ROSALES
CONCIERGE SPECIALIST@TALENTPOP
Verified
I have 34 years of extensive experience in the electronic manufacturing industry in the Philippines and Singapore, where I progressed from Supervisor to Manager. During this period, I spearheaded various cost-saving projects on the production floor utilizing the Toyota Production System, which significantly improved efficiency and reduced operational costs. My leadership was instrumental in achieving ISO 9001 and 14001 certifications, ensuring adherence to quality and environmental standards.
Transitioning to the BPO industry, I initially joined as an agent, where I quickly adapted to the fast-paced environment and excelled in customer service. My dedication and expertise led to my promotion to Trainer, where I successfully trained close to 50 waves of new recruits in 5 campaigns, enhancing their skills and performance. As a Lead Agent, I managed teams, ensuring high levels of productivity and client satisfaction. Currently, as a Concierge Specialist, I leverage my comprehensive experience to provide exceptional service, addressing complex client needs effectively.
One of my notable achievements in the BPO sector includes significantly improving an e-commerce client’s website and service, enhancing user experience and operational efficiency. My diverse background in both manufacturing and BPO industries underscores my adaptability, strong leadership, and unwavering commitment to excellence in every role I undertake.More...
Kaylia Thompson
Office Administrator@Design Technology and Construction Ltd
Verified
As Kaylia Thompson, Office Administrator at Design Technology and Construction Ltd, I have successfully streamlined office operations, improving efficiency by 30%. I have implemented a new digital filing system, reducing paperwork by 50%. I have also overseen the coordination of multiple construction projects, ensuring all were completed on time and within budget. My excellent communication and organizational skills have significantly improved the company's vendor relationships and internal team coordination.More...