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Work Background
Institute of Customer ServiceClient Development Director
May. 2023London, England, United KingdomAs Client Development Director, I lead strategic membership relationships across a diverse portfolio of UK organisations — from large corporates to public sector bodies — helping them strengthen customer experience, engagement, and commercial performance. My role centres on building trusted partnerships with senior leaders, translating customer and employee insight into actionable strategies that drive ROI, renewal, and growth. I work closely with C-suite teams to shape service improvement plans, align membership value to organisational priorities, and demonstrate the tangible impact of service excellence. I also collaborate across the Institute’s product, insight, and delivery teams to design tailored engagement plans, facilitate leadership sessions, and showcase best practice through national events and benchmarking. At heart, my work is about helping organisations connect purpose with performance — turning customer focus into a sustainable competitive advantage.
Institution of Engineering and Technology (IET)Senior Corporate Account Manager
Jun. 2021 - May. 2023United Kingdom
Institution of Engineering and Technology (IET)Senior Development Manager - London and The South
Apr. 2018 - Apr. 2023London and the SouthI work with our Partnership Community to ensure they are receiving the support that they need for their Engineers and Technicians including setting up workshops and support programs to help them through to Professional Registration across all categories including CEng, IEng, EngTech and ICTTech. I also set up and ran workshops to support new Graduates at the beginning of their careers to ensure that they use their IET Membership to help them to achieve Professional Registration when they are ready.
Institution of Engineering and Technology (IET)Regional Development Manager
Jun. 2014 - Jun. 2018Hertfordshire, Midlands and North WalesI work with Corporate, Enterprise and Academic Partners to ensure all companies are receiving the support that they need to achieve Professional Registration. I also run workshops to support new Graduates and Apprentices at the beginning of their careers to ensure that they use their IET Membership to help them to achieve Professional Registration when they are ready. I also work closely to ensure links are forged between Academia and Industry and facilitate various Networking Events.
Institution of Engineering and Technology (IET)Corporate Account Manager
Mar. 2011 - Jun. 2014UKAccount management of IET Corporate Partners and planning and implementing national activities. Main Duties and Responsibilities: To implement strategy for the account management of existing and potential Business Partners. To provide effective account management for Corporate Partners whilst ensuring a consistent approach. To work closely with the Membership Recruitment Team to develop recruitment opportunities. To liaise with the Local Networks (LN) Communications Manager and the Volunteer Support Unit Manager to develop relationships between LN’s, Industry Representatives and Business Partners. To plan and implement activities to introduce IET products and services to companies. To provide accurate reports and KPI’s. Manage relevant budget as directed by National Partnership Manager and assist with the development of the annual business planning.
The IETCorporate Account Manager
Mar. 2011 - Jun. 2014UKAccount management of IET Corporate Partners and planning and implementing national activities. Main Duties and Responsibilities: To implement strategy for the account management of existing and potential Business Partners. To provide effective account management for Corporate Partners whilst ensuring a consistent approach. To work closely with the Membership Recruitment Team to develop recruitment opportunities. To liaise with the Local Networks (LN) Communications Manager and the Volunteer Support Unit Manager to develop relationships between LN’s, Industry Representatives and Business Partners. To plan and implement activities to introduce IET products and services to companies. To provide accurate reports and KPI’s. Manage relevant budget as directed by National Partnership Manager and assist with the development of the annual business planning.
QD LimitedAccount Manager
May. 2008 - Mar. 2011London, United Kingdom
tescoTechnical Assistant
Jan. 2006 - Dec. 2008
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