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Work Background
TelstraCustomer Service Representative
Nov. 2023 - Nov. 2024Melbourne, Victoria, AustraliaResponsible for inbound service answering customer calls everyday regarding their inquires 1. Update customer information in the customer service database during and after each call, using CRM softwares like console, Seibel
2. Developing and documenting knowledge into helpful content 3. Working towards customer service KPIs and metrics 4. Worked on VDI, SANDBOX and several legacy internal tools to deal with financial fault detection. 5. Answer incoming customer calls regarding billing issues, product problems, service questions and general client concerns
Spotlight Retail Group (SRG)Retail Sales Assistant
Sep. 2022 - Nov. 2023Melbourne, Victoria, Australia1. Maintained Customer satisfaction while addressing resolving their key concerns.
2. Used POS system to process transactions, returns, online deliveries, gift cards activation. 3. Used the SAP software to review the product flow and Sure-fire BOS ( Back office system) to review the record of previous transactions.
4. Maintained a professional wok ethic with management staff and co-workers
5. Cultivated customer loyalty and maintained healthy relationships with regular customers.
Katch - Entertainment DataMedia Analyst
Jan. 2022 - Apr. 2022United StatesA four month internship with Katch Media Genome as a critical metadata analyst where I received valuable knowledge about the media coding and analysis, engaged in networking and leadership experiences that enhances teamworking and communication skills. Insights gained through the analysis process, including intensive practice of film analysis as well as the connection between the “genomic” data and user preferences, will enhance the career opportunities of interns–whether on the creation, direction or marketing side of the business. Responsibilities 1. Watch and analyze films and TV show reviews in order to code them via the Katch Media Genome
2. Participate in focus groups, KatchU presentations, discussion groups, and networking events.
3. The Katch Media Genome is a breakthrough, interdisciplinary taxonomic approach to film/TV analysis, capturing empirical and experiential elements across all content parameters.
Sheven pty ltdReceptionist
Sep. 2020 - Dec. 2021Seymour, Victoria, Australia• Promoting the organization
• Providing excellent customer service
• Record keeping and data management.
• Conducting operational and administrative tasks.
Deakin CollegeStudent Mentor
Jul. 2019 - Feb. 2023Australia
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