IntuitCustomer Service Manager
Dec. 2019Florida, United StatesManaged and developed a team of bookkeepers, overseeing day-to-day operations and fostering a culture of continuous improvement. Collaborated with senior leadership in weekly meetings to align team goals with broader organizational objectives and strategic initiatives. Led bi-weekly performance reviews with team members, utilizing key performance indicators (KPIs) to identify growth opportunities and provide targeted upskilling and coaching. Conducted weekly analysis of team KPIs to identify trends, address performance gaps, and implement both immediate and long-term improvements to workflow and efficiency. Engaged in cross-functional collaboration with departments such as sales, care, product, and legal to streamline processes and drive organizational excellence.
