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Work Background
DataBillityHead of Product & Legal Strategy
Mar. 2023North America-Co-leading the charge in the development and commercialization of an API-first, hybrid customer data and sales engagement platform that enables rich commerce experiences and real-time, 720 degree views of your customers to increase sales and opportunities to improve upselling, cross selling and overall CSAT. -Leading consumer research utilizing the platform to discover new insights into unstructured and structured data extraction and transformation and analysis and to continuously identify patentable processes and technologies centered on Big Data, deep learning, predictive analytics, AI/ML and applicable search capabilities. -Continuously building and updating data privacy strategies to adhere to consumer and data protection regulations, i.e., CCPA, PIPEDA, GDPR, etc.
AppTech Corp.Senior Vice President of Product
Dec. 2021 - Mar. 2023United StatesAppTech Payments Corp. (Nasdaq: APCX) is developing a modular and highly scalable and secure Fintech platform that is set to fuel the future of commerce. Our platform drives B2B, B2C and P2P capabilities in payments as a service (PaaS) and Banking as a service (BaaS) including crypto currency payments and contactless payment options like text-to-pay, QR, mobile-to-mobile and payments in the metaverse. The APCX platform powers commerce so our clients, including SaaS, e-commerce, technology, retail, financial and consumer brand companies can deliver seamless (commerce) experiences to their customers when, where and how they want to transact. My responsibilities and key successes as SVP of Product included: -Defining product strategy for the business and overseeing its execution. -Increased company volume by 4x upon exit including acquiring and closing a client with $300M in annual card volume. -Building out and leading the Product, Design and User Research functions, including discovery and requirements gathering through to the Agile delivery and development of new and scalable omni-channel commerce products and experiences. -Creating product roadmaps, leading go-to-market (GTM) and commercialization planning and implementing product management best practices for how these functions will work at AppTech. -Spearhead efforts to build “best-in-class” products and commerce-oriented customer experiences. -Assisted with CFO and SEC auditor requests regarding business and product strategies to complete the up-listing to NASDAQ as well as 10-Q, 10-K and 8-K filings.
StarbucksSr. Principal Product Strategy & Delivery Manager
Jun. 2020 - Dec. 2021through Unify Consulting-Led product strategy and delivery for the top 2 enterprise technology and retail initiatives.
Product owner driving the ideation, development, deployment and go-to-market activities of a new, cloud-based point of sale (POS) for Starbucks’ 8,000 licensed stores including those licensed by Target, Kroger, universities, hospitals, airports and more. -Product owner for a major overhaul of the Starbucks Loyalty Program. This Starbucks Loyalty 4.0 program impacted all 4 channels including Mobile Order, Café POS, Curbside and Drive-Through transactions and ultimately allowed the accrual of rewards via any payment type (credit/debit cards and not just a stored Starbucks gift card). -Co-led the design and launch of Starbucks’ partnership with UberEats and its first curbside delivery launch. -Product owner for new enterprise, SOX compliant reporting platform for Licensees including Target, Kroger, MGM and others.
F5Sr. Principal Product Strategy & Delivery Manager
Jan. 2020 - Jun. 2020through Unify Consulting-Assisted with the merger of Volterra – a newly acquired Edge security platform. -Developed the plan for the product integration and data unification across more than 15 SaaS/cloud and on-prem products, i.e., WAF, DNS load balancer, DDoS and API Security. -In tandem with the office of the CTO and marketing leaders, co-developed the commercialization plan for utilizing Volterra’s edge computing platform to achieve time-sensitive responses to cyber attacks.
T-MobileSr. Principal Product Strategy & Development Manager
Jan. 2019 - Jan. 2020through Unify Consulting-Created product concept, design and delivery of a best-in-class, self-serve number porting service in the T-Mobile app, on my-TMO and in-store. -As of 2025, this service continues to allow millions of consumers each year to seamlessly transfer their number from their current carrier to T-Mobile. -Served as strategic advisor to the B2B group to ideate and secure a vendor for T-Mobile’s first payment processing offering for mobile, in-store and online transactions. The payments group is now generating millions of dollars each in payment processing revenue.
MicrosoftSr. Principal Product Manager, GTM
Jan. 2018 - Sep. 2018through Unify Consulting-Rapid redevelopment of the go-to-market plan for the Office 2019 perpetual release and new Office 365 features. -Assisted with developing the initial plan for the migration of Office 365 to Microsoft 365. -Co-developed the updated OEM licensing strategy with the legal team to ensure the licensing protections and financial terms are comprehensive and aligned with customer expectations. -Orchestration of joint application design requirements and product delivery related to the final installment of Office 2019 perpetual which generated nearly $4.5 billion in revenue before subsequent releases of cloud-only versions of Office. -Aided in go-to-market strategy and release planning activities with a vast array of senior executive stakeholders and third-party retail partners.
StablyCo-Founder & COO/CLO
Aug. 2016 - Dec. 2019Greater Seattle AreaLed company operations, in-house counsel and AML compliance activities. The team at Stably created one of the world's most trustworthy and seamless methods of transacting USD natively on blockchain networks. We have been featured on major media outlets including BBC, BTCManager, Bitcoin News, CoinDesk and CryptoSlate.
T-MobilePrincipal Product Strategy & Development Manager
Jan. 2016 - Dec. 2017through Unify Consulting-Served as the lead product management consultant for the first release of the next generation T-Mobile app for Android and iOS and taking the App from a 1.5 star rating to 4.5 in under two months. -Created and gathered requirements (i.e. BRD, PRD and user stories) and leading several CAPEX projects through Capital Initiative Reviews and other formal internal reviews. -Participating in NODs and providing Go/No-Go decisions on major product launches, including the iPhone X launch. -Leading UX work sessions and executive readouts for over 12 major CAPEX and OPEX projects. -Leading products through the JAD process with Business, EIT, Legal, Treasury, Cash Apps and Security and other key stakeholders. -Led the Digital Device Activation research and assessment project aimed at building and best-in-class device activation experience. -Co-developed the Digital Prioritization Framework for the assessment and prioritization of new functionality to MyTMO and the TMO App. -Maintained strong enterprise relationships with stakeholders across the enterprise.
StarbucksPrincipal Product Manager
Dec. 2013 - Dec. 2015through Unify Consulting-Managed IT teams and co-led the largest cross-functional team in Starbucks’ history to create, develop and commercialize the third channel for Starbucks globally – Mobile Order Ahead. -Developed the architecture, UI/X for the Starbucks’ next generation order management system serving all channels - Café, Drive-Thru and Mobile Ordering. -Managed delivery teams consisted of internal resources and vendors to develop and deploy digital concepts for Starbucks’ first Reserve store including a massive projection video wall, “train station” style mechanical clacker board and an immersive mobile-virtual tour using iBeacons for an unprecedented customer experience. -Led the deployment of the first wave of Digital Community Boards at select Starbucks Community Cafes.
Unify ConsultingSenior Director, Product Management Consultant
Sep. 2013 - Dec. 2021Greater Seattle AreaSenior Director and product management consultant leading product strategy and management efforts, including product development and user experience design, strategic planning, product road mapping, GTM strategies, data governance, executive communications and Agile and Continuous Delivery leadership for ground-breaking client technologies focused on payments, fintech, e-commerce, cloud, mobile, web and IoT applications.
University of WashingtonMobile Development and Marketing Instructor
Apr. 2011 - Oct. 2013Greater Seattle AreaInstructed graduate and post graduate students using Agile methodologies on how to ideate and research new product concepts, build product roadmaps and commercializing native and mobile web applications.
Seattle Central Community CollegeMobile Marketing Instructor
Sep. 2010 - Jun. 2011Seattle Central Community CollegeDeveloped the college's mobile app program with a focus on marketing Android and iOS apps as well as mobile web apps.
FrontRunnerSr. Product Manager
Aug. 2007 - Aug. 2014SeattleLed product management for boutique technology consulting firm with core responsibilities that included: driving the product development lifecycle; applying the Scrum framework for product iterations; managing product backlogs as Product Owner; creating product roadmaps; initiating product innovations; guiding project processes for development team; creating workflows and information architecture for products; developing effective user experiences. Sample of clients served: Bank of America, Merrill Lynch, International Council of Shopping Centers, Simon Malls, Westfield Malls, Department of Energy, City of Seattle.
FiservDigital Commerce Advisor
Jul. 2001 - Jul. 2004NationwideConsulted and marketed physical and ecommerce POS systems and merchant accounts to C-suite and mid-level managers at Fortune 500, down to small business. Consistently exceed sales quotas and secured new accounts that totaled at least $1M in monthly payment card transactions. Became a top performer by 1) defining comprehensive client requirements, 2) creating custom enterprise solutions, 3) negotiating financing terms with favorable ROIs and fast payback periods, 4) utilizing and customizing CRM tools with self-created analytics to track and report account performance, 5) expertly managed hundreds of banking relationships and merchant accounts, and 6) effective communication across-the-board with clients and team members.
Sources OneProduct Planner
Sep. 1999 - Aug. 2001Greater Seattle AreaServed as an associate product planner and designer of consumer product packaging. Clients included Cost Plus World Markets, Target, Bed, Bath and Beyond and William Sonoma.
Smith BarneyPortfolio Intern
Jan. 1999 - Aug. 1999Provided support to portfolio managers. Responsible for research and presentation of mutual fund performance, forecasting, and a number of clerical and organizational duties.
US Army91 Bravo - Combat Medic (Retired)
May. 1995 - Jun. 2000Responsible for providing medical support to infantry troops. Based in Fort Leonardwood, MO, Fort Sam Houston, San Antonio, TX, and Fort Lewis, Washington. Honorably discharged.
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