Tadpaul Food CorporationOperations Manager
Jan. 2017 - Jun. 2018Quezon City, National Capital Region, Philippines• Presided over the day-to-day administrative, operational, and financial facets of the restaurant,
delivering PHP 4,000,000 yearly sales via effective marketing and exceptional service delivery.
• Headed finance and accounting, controlled a yearly budget of PHP3,600,000, and ensured full value
was unlocked from spending while ensuring compliant financial operations.
• Established and maintained a robust framework of processes, methodologies, and best practices while
streamlining workflows to enable cost-effective and compliant operations.
• Trained, mentored, and led multidisciplinary teams of 15 direct reports, providing ongoing guidance
and support to enable continuous team development and growing productivity by 1.2%.
• Oversaw staff scheduling, maintaining optimal staffing levels to meet projected customer demand and
ensuring exceptional service delivery while reducing payroll costs by 0.35%.
• Implemented effective compliance policy and led briefings with team members to ensure 100%
adherence to food safety guidelines and laws.
• Managed inventory and supply chain management, drafting and negotiating vendor contracts,
Maintained open lines of communication with customers, gathering and analyzing data to uncover
service quality gaps, develop corrective measures, and accelerate improvement, growing customer
satisfaction.