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Work Background
blankpad LtdCo-Owner
Nov. 2023London, England, United Kingdomblankpad.co.uk - we find amazing workplaces in London to reflect your brand. Make it your own and love where you work.
SoPretty TravelCo-Owner
Jan. 2023Uk/SpainSoPrettyTravel.uk
Refurbishment and rentals of luxury, boho-chic, beachfront apartments in Del Duque, Tenerife.
So Pretty CarsCo-Owner
Dec. 2022Bedfordshiresopretty.uk. *voted most pioneering car dealership 2024
SoPretty Cars is the only female-focused car dealership in the UK. With over 180 cars finding new homes and achieving 100% 5-star Google reviews, SoPretty is on a mission to improve the car industry, one pretty car at a time.
Business SystemsChief Client Officer
Mar. 2021 - Dec. 2022London, England, United KingdomAfter the aquisition of acrinax by BSL, I stepped onto to the Board for a little over 18 months. My role was three fold; BSL's client strategy, Managing the consultancy (working with our larger clients on transformations) and overseeing Marketing . BSL have a rediculously enviable list of clients with over 100 of the top Financial organisations in the world and some of the greatest brands across many industries.
acrinaxClient Services Director/Owner
Jan. 2017 - Dec. 2022London, UKOne of the three founders and co-owners of acrinax. I worked alongside AJ, Damian and an incredibly talented, hardworking and gorgeous team. We built an amazing CX transformation Systems Integrator and software company. acrinax was wholly aquired by BSL in March 2021. I got to work alongside new and existing clients to deliver digital CX transformation projects. And I loved it.
NTT DATA UKSenior CX Consultant
Oct. 2007 - Jan. 2017London, United Kingdom- CX strategy, design and implementation
- Focused on large European based Contact Centre clients
- Management of clients and their CX technology requirements
- Design, delivery, support, for new technology implementations/transformations
Self Employed Customer Experience Consultant
Sep. 2003 - Oct. 2007Various interim customer management assignments, including:- technology and office procurement and implementation. Business process redesign. Customer Management Strategy. Sales Stratgey. Outsourcing Strategy and Procurement. NHBC
Setting the strategy and an implementation plan for B2B and B2C customer management. SKY
Site location for a new 400 seat contact centre in ROI, including full investigation, analysis and selection. BAXI
Development of Baxi's Self Service Strategy. TELSTRA
Strategic adviser in the setting up a new SME sales operation within an outsourced call centre provider. G4S
Contact Centre Review of processes, people skills and technology, with recommendations and plan. NeoWave
Assisted in the pre-market launch evaluation and development of new contact centre technologies. Perdial
Assisted with the pre-market launch of Perdial. Including sales strategy and value/positioning.
Merchants. NatWest. Thus. Sitel.10 years contact centre outsourcing, Marketing, Sales & consultancy
Jan. 1993 - Sep. 2003Sales and Marketing, Operational and Consultancy roles for Merchants, Natwest, Sitel and Thus.
Town Centre Financial ServicesInsurance Administrator
Sep. 1991 - Jan. 1993CambridgeshireMy first job, working for my father in his Accountancy and Mortgage Brokers, worked with some great people, learnt the value of hard work and still remember MIRAS
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