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Work Background
JasperProduct Specialist
Aug. 2024Austin, Texas, Estados Unidos
SARSTEDT GroupProduct and Application Specialist
Feb. 2022 - Aug. 2024Brasil- Develop and conduct trainings for clients on the use and application of Sarstedt's Health Care product line at a national and LATAM level.
- Conduct technical visits and provide guidance to institution staff during the use of materials (hospitals, clinics, laboratories).
- Investigate and address customer-reported issues, emphasizing a commitment to Customer Service and satisfaction.
SARSTEDT GroupTechnical Assistant for Product and Application
Aug. 2020 - Jan. 2022BrasilI provided technical support, developed and conducted client training on product use across the country. I also conducted technical visits to institutions and resolved customer-reported issues, highlighting my commitment to customer service.
Diagnósticos do Brasil - DBScientific Consultant
Dec. 2018 - Apr. 2020Sorocaba e Região, Brasil
Diagnósticos do Brasil - DBCustomer Services Specialist
Oct. 2017 - Dec. 2018Sorocaba e Região, Brasil- Provided customer service to external clients, addressing inquiries related to internal processes.
- Offered comprehensive technical and operational support to ensure smooth operations.
- Resolved technical issues and pre-analytical challenges to maintain a high standard of service.
- Efficiently managed requests for supplies to support ongoing operations.
- Acted as a key point of contact between clients and various departments, including logistics, supplies, screening, technical areas, and scientific consultancy.
- Maintained registrations and information within the Laboratory Information System (LIS), ensuring data accuracy and accessibility.
Poupatempo TatuiSupervisor of Customer Services
Aug. 2013 - Aug. 2014Tatuí e Região, BrasilActivities performed:
- People management.
- Hiring, recruiting, and reallocating employees.
- Training and integration of new employees.
- Conflict and challenge management.
- Internal and external customer service.
- Team building.
- Development of social projects and planning of digital inclusion activities.
- Management of performance indicators (KPI's), work routine, and shifts.
Poupatempo TatuiAttendant
Oct. 2010 - Aug. 2013Tatuí e Região, BrasilActivities performed:
- Customer service.
- Digital inclusion of the general population directed to the use of government digital tools and services.
- Operational support to other sectors.
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