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Work Background
Product Specialist
JasperProduct Specialist
Aug. 2024Austin, Texas, Estados Unidos
Product and Application Specialist
SARSTEDT GroupProduct and Application Specialist
Feb. 2022 - Aug. 2024Brasil- Develop and conduct trainings for clients on the use and application of Sarstedt's Health Care product line at a national and LATAM level. - Conduct technical visits and provide guidance to institution staff during the use of materials (hospitals, clinics, laboratories). - Investigate and address customer-reported issues, emphasizing a commitment to Customer Service and satisfaction.
Technical Assistant for Product and Application
SARSTEDT GroupTechnical Assistant for Product and Application
Aug. 2020 - Jan. 2022BrasilI provided technical support, developed and conducted client training on product use across the country. I also conducted technical visits to institutions and resolved customer-reported issues, highlighting my commitment to customer service.
Scientific Consultant
Diagnósticos do Brasil - DBScientific Consultant
Dec. 2018 - Apr. 2020Sorocaba e Região, Brasil
Customer Services Specialist
Diagnósticos do Brasil - DBCustomer Services Specialist
Oct. 2017 - Dec. 2018Sorocaba e Região, Brasil- Provided customer service to external clients, addressing inquiries related to internal processes. - Offered comprehensive technical and operational support to ensure smooth operations. - Resolved technical issues and pre-analytical challenges to maintain a high standard of service. - Efficiently managed requests for supplies to support ongoing operations. - Acted as a key point of contact between clients and various departments, including logistics, supplies, screening, technical areas, and scientific consultancy. - Maintained registrations and information within the Laboratory Information System (LIS), ensuring data accuracy and accessibility.
Supervisor of Customer Services
Poupatempo TatuiSupervisor of Customer Services
Aug. 2013 - Aug. 2014Tatuí e Região, BrasilActivities performed: - People management. - Hiring, recruiting, and reallocating employees. - Training and integration of new employees. - Conflict and challenge management. - Internal and external customer service. - Team building. - Development of social projects and planning of digital inclusion activities. - Management of performance indicators (KPI's), work routine, and shifts.
Attendant
Poupatempo TatuiAttendant
Oct. 2010 - Aug. 2013Tatuí e Região, BrasilActivities performed: - Customer service. - Digital inclusion of the general population directed to the use of government digital tools and services. - Operational support to other sectors.

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