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Network Power<100 people
Roles
✔️100%
IT
🗿100%
HR
📞100%
Call Center
Geos
🇷🇸100%
Serbia
Work Background
CPL - Choice, Passion, LifeRostering Coordinator
Sep. 2020Brisbane, Queensland, Australia•Maintain positive relations working in partnership with clients/families, and other stakeholders both external and internal, to plan, develop and provide a person-centered holistic approach within legislative and organisational guidelines
•Assist clients to maintain their optimum degree of independence, dignity, privacy, choice, and quality of life.
•Ensure clients are informed of their rights and responsibilities
•Liaise closely with Care Coordinators (CHSP/HCP) to ensure a smooth handover of clients once on-boarded
• Coordinate the filling of shifts in a financially responsible manner. This includes:
• Rostering additional shifts and shift alterations requested by clients in keeping with basic funding guidelines and
• Minimizing the use of overtime and external agencies
Be a focal point for client and staff contact and provide clear and supportive communication when:
• Acting as the contact for After Hours service from clients & staff;
• Interpreting service summary information and relaying this to staff;
• Resolving the immediate service issues of clients and staff including situations involving distressed staff and clients;
• Communicating with staff and clients directly regarding shift filling.
Set up and maintain support data in the rostering system for both employees and clients including preferences, availability, contact details, client medical needs and other data as required.
• Undertakes other duties as required and guided by the Rostering Facilitator
PresCareClient Relations Associate
Sep. 2019 - Sep. 2020
Alzheimers QueenslandRoster Coordinator
Jul. 2019 - Sep. 2019• Respond to and appropriately manage employee queries regarding their rosters
• Maintain accurate and timely documentation
• Ensure hours worked by employees are monitored regionally to ensure employees are working within any industrial relation obligations.
• Consult and collaborate with colleagues, managers and subject matters experts (internally and externally) to ensure the best possible outcomes for Possibility.
Centacare BrisbaneRoster Manager
Apr. 2019 - Dec. 2019Community and Disability Service Roster Manager • Liaising directly to case managers
•Overseeing Support workers schedule to ensure continuity of service to Centacare clients
•Advise and support Team Leaders in the population of and update of roster templates in a timely efficient manner, ensuring that all industrial relation obligations are adhered to
•Coordinate the rostering of new employees to ensure that they undertake – on site induction training in a timely, efficient and cost-effective manner
House Call Doctor AustraliaMedical Services Scheduling Officer
Sep. 2017 - Apr. 2019Brisbane, Australia• Coordinate the rostering of new employees to ensure that they undertake on-site induction training in a timely, efficient and cost-effective manner.
• Organizing travel and preparing travel itineraries • Maintain accurate and timely documentation & and ability to work unsupervised
• Respond to and appropriately manage employee queries regarding their rosters
• Ensure hours worked by employees are monitored regionally to ensure employees are not working within any industrial relation obligations. Proficient in the following programs: • Microsoft Word
• Excel
• Outlook
• SharePoint • Google Doc
• Power point • Lotus Notes
TSA Group - AustraliaCorporate Complaints Receptionist
Apr. 2016 - Jan. 2017• Liaising directly with case managers in relation to allocated cases.
• Managing incoming & outgoing calls & responding proactively to customer complaints.
• Reporting directly to Centre Manager Lead in relation to tracking case managers case closures.
TSA Group - AustraliaCustomer Service and Sales Representative
Jan. 2015 - Aug. 2017Brisbane, Australia• Involves personalizing solutions to promote & sell products to customers. TSA TELCO GROUP are a connecting link between the client and the customers. I am responsible for ensuring that the needs, wants and all questions that the customers may have are fulfilled. To the highest possible degree I exercise complying with all the regulatory requirements, while fulfilling my obligations in maintaining quality, production speed, and accuracy of all work across all operational areas as per business requirements.
ConvergysTechnical Service & Sales Representative
Aug. 2013 - Oct. 2014Makati PhilippinesThis role entitles over phone technical support for our multinational client database extending from the Philippines to the USA, Canada and a selected number of European countries. The technical support relates to issues and setting GPS H.E.L.P systems installed into vehicles. I underwent vigorous customer service training & constant grading on performance. Due to moving to Australia I had to give up my position.
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