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Work Background
PowerSchoolDirector of Skills & Development
Feb. 2021Lead PowerSchool’s Skills & Development team within CXO Enablement to provide eff effective training and learning paths to PowerSchool’s Services, Support and Success teams in eff ort to assure quality delivery and execution to global clients. Prior to this role, I directed the PowerSchool Services Resource Management Organization supporting over 20 practices and approximately 400+ internal and contractor Project Managers, Application Specialists, and Trainers in capacity planning, workforce optimization and utilization achievement.
Allocate Resource ManagementOwner, Principal
Aug. 2018 - Feb. 2021Providing workforce planning and resource management solutions to professional services organizations including staffing and schedule management, labor optimization, capacity planning, career development, recruiting and vendor management. Through proactive planning and RMO best practices, our mission is to provide creative, modern solutions to delivery challenges and transformation goals.
Juniper NetworksGlobal Resource Senior Manager
Nov. 2016 - Aug. 2018Westford, MAImplemented a global resource management process, policy and governance to the Professional Services organization. Managed a team of 5 resource managers responsible for the allocation and schedule management of 190+ Juniper Consultants and subcontractors within 6 technical practices. Highlights of my accomplishments: • Hired and trained theater aligned RMs to deliver consistent service to Sales and Project Managers, Consultants as well as end clients and service providers. Worked closely with Theater leadership teams to address process issues and improvement areas
• Redefined the PS skills catalog to align with service portfolio offerings, capabilities and delivery components. • Configured and implemented OpenAir Resource Demand Request system and established resourcing workflow process and policies in order to improve resource utilization as well as proactive staffing efforts through Early Demand management. Created a RM metrics dashboard which summarized volume trends and KPIs. • Launched a Career & Training Roadmap to support growth and development for PS consultants. The roadmap consolidates technical learning paths, leadership opportunities, consultative and communication training, certifications, and Juniper corporate core competencies into a simplified view for Consultants
• Developed a “hands on learning” database and workflow referred to as the “Raise Your Hand” portal which allows consultants to raise their hand to join on client projects as a shadow or internal leadership team projects to support career growth and development. • Established a top tier supplier program, vendor management process and staff augmentation rate card to support the objectives of cost efficiency, contract compliance and proactive staff augmentation.
Dell EMCSenior Manager - Global Services Skills & Leadership Programs
Sep. 2015 - Nov. 2016Hopkinton, MAThe GS Skills & Leadership PMO manages career and development programs and tools for GS employees in collaboration with GS Leadership and in alignment to the global organization objectives. I am responsible for program design, communication and budget and represent programs as follows: •Program Lead for Global Services Leadership Development Program, a two year rotational new hire program for both Undergrad and MBA graduates aimed to accelerate career and development through cross functional experience, expansive professional network and robust career development trainings. Directly manage a group of approximately 25 program ”associates” by providing organizational and company insight, leadership coaching and career development support. •PMO Lead for GS Service Leadership Academy and Technical Leadership Academy, development programs for high performing CS Managers, Sr. Managers and Sr. technical employees that demonstrate the capacity, interest, and aspiration to continue to advance to even more challenging roles in their future with EMC
•Program Manager for GS Executive Immersion Program, a development program for select Sr. Director level talent providing global and cross functional exposure to the business through targeted leadership brand and style training and executive networking
•PMO Lead for GS Skills Management administering a skills methodology and governance model that drives consistency of skills data management within SABA as well as policy and process to achieve efficient business planning, capacity planning, staffing, and employee development.
Dell EMCSenior Manager - EMC Global Professional Services
Jan. 2008 - Oct. 2015Hopkinton, MAAs a member of EMC’s Professional Services organization, I have advanced within the Resource Management workgroup through various roles: Senior Manager, Americas Resource Management 1/14 – 10/15
Senior Manager, Americas Residency Resource Management 1/13 – 12/14
Senior Manager, Business Readiness, Global Residency Practice 3/12- 1/13
Principal Program Manager, Global Residency Practice 8/10 – 3/12
Resource Management Team Lead, Americas Residency Practice 12/09 – 8/10
Resource Manager, Americas Residency Northeast Practice 1/08 – 12/09 In most recent role as Americas Theater Lead for EMC PS Resource Management I directed a team of 81 US and India RMs responsible for sourcing and staffing 2700 resources to EMC technical, residency and consulting service engagements. Highlights of my PS accomplishments: •Designed and implemented two major transformations within the RM organization. In 2015, planned, recruited and transitioned the team from a US onshore team to an India/US blended team model. In 2014, consolidated three RM divisions into one organization and redesigned the operating model.
•Designed, configured and launched a vendor management program and tool (Fieldglass) for Americas PS subcontracting engagements. Established subcontractor rules of engagement, communication policy, and performance scorecard as well as and analyze contractor usage and volume metrics. Advised on the Global enhancements for EMEA and APJ theater adoption.
•Managed tactical and strategic aspects of resource planning and delivery. Established sourcing qualification process with committed SLOs. •Program Management for India delivery of remote residency engagement for EMC clients including JPMC, BNYM, Atos and Novartis. POC responsible for communication between US Delivery and Sales, India Delivery and Sales, and the client management teams. Interaction with all corporate levels both internally and client facing from Storage Management to CIO.
Dell EMCCustomer Reference Manager
Aug. 2007 - Jan. 2008Support global sales, marketing, and other EMC organizations to perform general customer reference support activities for IP Storage, Rainfinity and Centera as well as various other reference program tasks
TAC WorldwideSr. Staffing Specialist @ EMC
Oct. 2004 - Aug. 2007Coordinate staffing activities for EMC’s contract positions which presently employs approximately 600 contractors. Responsible for increased success in identifying and hiring contractors cross functionally for EMC’s Northeast facilities
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