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Work Background
The Echelon Group LLCClient Success Manager
Oct. 2018Greater Atlanta AreaFostering overall client relationship ensuring retention and ongoing client satisfaction
Partner cross functionally to develop key metrics, client implementation plans, and tailor technology solutions for successful on boarding and training Analyze data and reporting to create and further optimize for client success that drives client profitability and growth Create and present client deliverables such as monthly/quarterly business reviews highlighting key performance indicators, productivity, and increased revenue growth
Monitoring day to day operations for project management and addressing trouble shooting/ technical demands acting as liaison between internal stakeholders, clients, and technology service providers
Lavender & Grace StudioEvent/ Account Manager
Apr. 2017 - Oct. 2018GeorgiaManaging client relationships and retention to leverage revenue growth and expansion in a fast paced environment Develop proposals, budget analysis, logistics, and timelines for overall planning of special events
Executing client development, communication, management, and delivery to exceed customer satisfaction Researching, analyzing, and summarizing data of innovative ideas/concepts for client presentations Liaison between customers and vendors collaborating with all other operational departments Generating new opportunities thru online and social media marketing strategies outreaching to prospective clients Coordinate events including event setup, visual merchandize and inventory control
Delta Air LinesFlight Leader
Mar. 2011 - Nov. 2017Atlanta GA
Delta Air Lines operates service to more worldwide destinations than any airline with flights to hundreds of destinations throughout the world. As a dedicated Flight Leader I manage all other flight attendants and coordinate general inflight operations and services with other departments. Make decisions in compliance with policies, procedures, and core values. Lead team in providing exemplary customer service to satisfy and exceed expectations on a large global scale.
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