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Work Background
ATL Airport ChamberDirector of Program Management
Aug. 2021Atlanta, Georgia, United StatesResponsibilities: Strategic Leadership:
Provide strategic direction for the program management function, aligning programs with organizational goals.
Develop and implement program management policies, procedures, and best practices.
Team Management:
Lead and mentor a team of program managers, fostering a collaborative and high-performance culture.
Conduct performance evaluations, set goals, and ensure professional development opportunities for team members.
Program Oversight:
Oversee the planning, execution, and delivery of programs within scope, budget, and schedule.
Monitor and evaluate program performance, identifying areas for improvement and implementing corrective actions.
Stakeholder Collaboration:
Collaborate with cross-functional teams, ensuring effective communication and coordination.
Engage with key stakeholders to understand their requirements and expectations, ensuring alignment with program goals.
Risk Management:
Identify and mitigate risks associated with program delivery.
Develop and implement risk management strategies to ensure successful program outcomes.
Resource Allocation:
Optimize resource allocation across programs, ensuring efficient utilization of personnel, budget, and time.
Work closely with resource managers to address staffing needs and challenges.
Quality Assurance:
Establish and maintain quality standards for program deliverables.
Conduct regular reviews and audits to ensure compliance with quality benchmarks.
Continuous Improvement:
Drive continuous improvement initiatives to enhance program management processes and methodologies.
Foster a culture of innovation and adaptability within the program management team.
Natasha Bowles Professional ServicesFounder/Fractional COO
Jan. 2016NashvilleAs the Founder of a professional virtual assisting (VA) company, I play a pivotal role in overseeing day-to-day business activities, ensuring seamless operation across diverse industry verticals. My responsibilities are critical to the company's success, providing essential support to clients and maintaining efficient operations.
Key Responsibilities:
Act as a liaison between the VA company and client organizations.
Coordinate activities for smooth service delivery.
Compose and draft all outgoing correspondence and reports for clients and managers.
Compile annual recommendations for end-of-fiscal-year budgets.
Process accounts receivable (AR) and accounts payable (AP), including invoicing, researching chargebacks, discrepancies, and reconciliations.
Manage rental properties, including showing properties, collecting rent, and handling related inquiries.
Accurately enter financial and/or customer account data into systems.
Balance books for multiple client companies.
Maintain schedules and organize events.
Handle a high volume of email inquiries.
Coordinate events and work on ad hoc projects.
Organize meetings, compile all documents and reports in advance.
Serve as a delegate point-of-contact in meetings or at public events.
File paperwork and organize computer-based information and files.
Arrange domestic and international travel plans and itineraries for professional and personal trips.
Develop professional relationships with reliable vendors, including dry cleaning, tailors, and designers.
Manage writers, remote freelancers, designers, media specialists, production staff, and others.
Organize material, determine areas of emphasis, and write stories according to prescribed editorial style and format standards.
Research, organize, and write multiple case studies and educational papers and whitepapers.
Transcribe audio for use by clients, including testimonials.
Write reports, executive summaries, abstracts, articles, blogs, and newsletters.
Lincoln County School DistrictLong Term Substitute Teacher
Aug. 2006 - Dec. 2015Fayetteville, TN AreaSubstitute Teacher | Lincoln County Department of Education | Fayetteville, TN
Fill in for short and long term teaching roles, effectively teaching students of varied academic
levels (grades K-12), and diverse cultural backgrounds. Instructing classes of as many as 24 students; communication with teachers, administrators, parents, and built a professional rapport with the students.
Don Page Quality Stairs Executive Administrative Assistant
May. 2003 - Oct. 2006Huntsville, Alabama AreaAdministrative Assistant | Don Page Quality Stairs | Huntsville, AL
Answered an average of 50-100 calls per day by addressing customer inquiries, solving problems and providing new product information.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Earned management trust by serving as key holder, responsibly opening and closing store.
Communicated with vendors regarding back order availability, future inventory and special orders.
Implemented marketing strategies which resulted in 30% growth of customer base. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Scheduled weekly inventory pickups and deliveries with vendors.
Developed reputation as an efficient service provider with high levels of accuracy. Scheduled travel plans for executives and drivers.
Huntsville HospitalDepartment Secretary
Jan. 1997 - May. 2003Huntsville, Alabama, United StatesAs a Department Secretary at Huntsville Hospital I played a critical role in supporting the department's daily administrative functions and was responsible for maintaining efficient operations, ensuring effective communication, and contributing to the overall success of the department.
Key Responsibilities:
Administrative Support:
Provide comprehensive administrative support to the department, including document preparation, data entry, and record-keeping.
Schedule meetings, appointments, and manage calendars for department staff.
Maintain department files, records, and databases.
Communication:
Serve as the primary point of contact for department inquiries and communication.
Coordinate and distribute internal and external communications.
Assist in drafting, editing, and proofreading department documents.
Record Management:
Organize and manage department records and documents for easy accessibility and retrieval.
Assist in maintaining compliance with hospital record-keeping policies and procedures.
Reception:
Greet and assist department visitors and patients in a professional and welcoming manner.
Answer and direct incoming calls and inquiries to the appropriate department staff.
Meeting Support:
Help coordinate and prepare materials for department meetings.
Take meeting minutes and distribute them to relevant staff members.
Ordering and Inventory:
Assist in maintaining office supplies and inventory for the department.
Process and track department purchase orders and expenses as needed.
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