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Work Background
Spectrum EnterpriseStrategic Account Manager -Healthcare Enterprise
Mar. 2022Tampa, Florida, United StatesCurrently develop insights to assess business performance, and lead initiatives to identify new sources of growth. Work closely with leadership to develop shared goals, and do the planning and execution necessary to make those goals a reality. Responsible for the success of existing customers growth and retention by developing opportunities on Salesforce of products with high value revenue retention. I collaborate and highly engage as an enterprise account manager with C levels to drive growth in their organizations. As a strong communicator, I take ownership and enjoy building relationships with customers. I also build a great relationship in the work place and engage closely with my engineers and support groups to ensure a smooth transition of the products presented as a solution.
Verizon WirelessSr. Business Account Manager
Aug. 2017 - Apr. 2022Tampa/St. Petersburg, Florida AreaEngage with multiple C-Level clients in various vertical industries to assess gaps and deliver solutions generating profitable sales results. Generate leads through a portfolio of tactics including strategic sales, cold calling, and in-person visits with PowerPoint presentations. Experience utilizing CRM tools such as Salesforce to maintain 30/60/90 day objectives with a full pipeline and current prospect status to drive opportunities to sales closure by project managing the sale internally with our partners. Cultivate customer relationships through research, insights, customer service follow-ups, referrals, and training as needed within their organizations. Lead sales expansion by prospecting and creating opportunities for clients to remain aligned to company sales goals. Work and communicate closely and often with 3rd party vendors and partners to continue to finds opportunities to cultivate Verizon's importance and relevant partnership to a client. Managed sales and projects from inception to end, to put the customers at ease with Verizon as a choice
Verizon WirelessBusiness Account Executive
Sep. 2016 - Aug. 2017Greater Polk CountyUtilizing sales expertise, excellent customer service skills, and passion for technology to deliver exceptional and innovative solutions to businesses. A deep product expertise and a rich understanding of our solutions allow me to provide the following: • Educate and excite customers about our innovative business solutions • Prospect, cold-call, and generate new sales leads • Analyze customer needs and present integrated solutions • Utilize sales force automation, prospecting, and funnel management tools • Provide follow-up training for new business customers • Generate sales forecast and tracking reports • Attend training to understand company, market, and industry trends
Verizon WirelessBusiness Sales / B2B
Sep. 2013 - Aug. 2016Tampa/St. Petersburg, Florida AreaInbound/Outbound business sales development to maintain and increase existing customer base. Prospected for additional business in the SMB space using SFDC and NAICS code searches. •Led all TB2B sales representatives nationally for ARPD in 2015 YTD
•Led team to win WOCED award, personally presented by David Small. •Ranked 3rd of 21 YTD in Tampa for performance scorecard results in 2016.
•Ranked 16th of 65 reps Nationally YTD in Presidents Cabinet Standings.
•Performed rate plan evaluations, QBR’s, and proposed custom, mutually beneficial M2M/IoT solutions
•Acquired skills to effectively communicate at the C-level to drill down to the client’s needs and win the account
Verizon WirelessConsumer Sales Supervisor
Oct. 2011 - Sep. 2013Tampa/St. Petersburg, Florida AreaTrain, develop, and coach 12 sales consultants responsible for generating approximately $800,000 in revenue and 20,000 new customers’ gross sales per year. At the same time, implemented various sales techniques to improve and generate higher value clientele, efficient sales flow, and award-winning customer experience. Additional operational competencies includes compiling sales reports, quarterly forecasting, commission allocation, human resource management, recommending innovative ideas to upper management, and reinforcing product knowledge. • Enhanced team standings by providing employees action plans on areas of improvements
• Ranked highly in the Southeast District of US
• Improved team’s NPS standings • Reconciled escalated customers concerns
Verizon WirelessConsumer Sales
Oct. 2010 - Oct. 2011Tampa/St. Petersburg, Florida AreaSales Results: Meet and exceed quota/revenue target for net activations, customer renewals, accessories, handsets, and enhanced services. Order Processing: Accurately process customer transactions. Training: Responsible for thorough knowledge of all sales functions. Remain current on all wireless products, services, industry and competitive trends.
Verizon WirelessOperations Coordinator
Jun. 2009 - Oct. 2010Tampa/St. Petersburg, Florida Area• Awarded top representative for Wireless Protection addition, equipment and accessory sales, and Excellent Customer Service in the Five Star program. • Provided remote technical support (Tier 1) and troubleshot for Verizon wireless phones
• Analyzed CDMA, GSM using company’s Global Wizard and ensure wireless global connections with network engineers.
•Reviewed customer accounts and completed wireless account analysis. • Reviewed accounts within the SWITCH and MTAS to sort troubles in user, devices, voice network, and data/video and computer software issues. Operate a PC/Data Terminal to maintain status of service orders and trouble tickets • Escalated technical issues using REMEDY to appropriate Tier and set accounts for further technical investigation.
• Managed accounts in both English and Spanish for billing system concerns and worked with upper management to improve customer wireless accounts.
• Guided customers through expanding their wireless service utilizing innovative new technology devices
Amscot FinancialOffice Manager
Jun. 2006 - Jun. 2009Tampa/St. Petersburg, Florida Area• Handling of branch vault, ATM & cash drawers including daily audits and the problem solving of all cash discrepancies • Control of labor & supply costs through thorough knowledge of the business & branch needs
• Evaluating prior years’ sales figures and setting branch weekly goals
• Evaluating short term loan & check cashing losses & assessing areas of opportunity for loss mitigation
• Execution of company collections plan as a Certified Branch Collector in order to mitigate branch short-term loan losses
• Promotion of products to increase market share and grow branch business
• Training & development of associates to establish & increase branch productivity
• Compliance with federal & state consumer protection & anti-money laundering regulations
• Processing of various reports necessary to maintaining and improving branch efficiency
• Review of daily transaction documentation & completion of all activities essential for successful branch opening & closing
• Overall maintenance of branch & acceptance of cash & inventory shipments
• Check cashing, short-term lending in compliance with federal regulations, western union transactions, bill payment processing, and the sale of various other services
• Customer service specialist & State of FL Certified Notary Public
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