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Work Background
TEKsystemsSenior Data Analyst
Mar. 2024 - Nov. 2024RemoteSuccessfully mapped metadata from over 30 templates in C360 to corresponding templates in Sirion Labs. Prepared reports and dashboards from unit testing, utilizing data visualization tools to collaborate with principal investigators in translating research questions into measurable metrics and recommending process improvements based on data-driven insights. Demonstrated strong verbal and written communication skills, with the ability to clearly articulate data requirements and concepts to colleagues of varying data literacy levels. Managed multiple responsibilities simultaneously and effectively prioritized tasks to meet deadlines, proving my ability to work independently, think creatively, and build strong working relationships in a fully remote environment.
TEKsystemsBusiness Consultant
Jan. 2023 - Jan. 2024United StatesDeveloped and implemented data mapping templates to ensure precise client data formatting, enhancing software functionality and reducing data errors, significantly boosting client satisfaction. Curated and maintained client-facing specifications for ClaimsXten applications, improving clarity and collaboration while reducing client inquiries. Led customer-facing software training sessions, increasing user adoption rates and decreasing support tickets by enhancing understanding and engagement within the first three months post-training.
PRO UnlimitedSenior Agile Product Management Analyst
Aug. 2022 - Jan. 2023Remote, USLed cross-functional triage and remediation efforts for system, software, and data issues, collaborating with internal teams to resolve problems within the sprint, reducing rework, and improving overall efficiency. Planned and executed process improvements across value streams, developing project plans with clear deliverables, milestones, and timelines that accelerated project completion. Leveraged Jira and SharePoint to manage and coordinate multiple high-priority initiatives with tight deadlines, aligning diverse perspectives into actionable solutions, resulting in a significant improvement in project delivery efficiency. Conducted data analysis using SQL and Excel to uncover trends and insights, presenting findings that led to reduced operational costs and informed leadership decisions on future projects. Reported progress, risks, and outcomes to senior leadership, driving informed decision-making that enhanced project success rates.
Strategic Staffing SolutionsSenior System Analyst
Apr. 2021 - Aug. 2022Remote, USCollaborated with cross-functional teams to improve data quality in automation processes, delivering feedback that enhanced data accuracy and minimized processing errors. Analyzed and tested complex business requirements for Claims and Financial processing, collaborating with QNXT developers to design functional solutions that enhanced system efficiency. Served as a Claims Subject Matter Expert (SME) on logical data and key system interfaces, driving the successful implementation of solutions that reduced claims processing time. Identified and prioritized opportunities for process improvements, resulting in a more streamlined workflow across impacted teams.
Virginia Premier Health Plan, Inc.Senior Business Systems Anaylst - Claims Administration
Feb. 2015 - Apr. 2021Greater Richmond Region, Virginia, United StatesNote: VPHP was acquired by Sentara Health Plan April 2020. Led cross-functional teams to reach project milestones, enhancing collaboration and motivation, which accelerated project completion and increased team productivity. Developed and maintained comprehensive business analysis documents, including requirements, process diagrams, use cases, SharePoint and Confluence pages, and data dictionaries, which reduced rework and improved project clarity. Designed and executed test plans for ad-hoc, functional, and regression testing, identifying and resolving issues that reduced system defects and ensured a seamless project rollout for Medicare and Medicaid plans. Leveraged Microsoft SQL Server to develop queries for data, impact, and cost analysis, driving data-informed decisions that resulted in annual savings through process optimization. Proactively identified and tracked risks, issues, assumptions, dependencies, and constraints related to QNXT system upgrades, while implementing optimizations to improve data processing speed and efficiency. Skilled in identifying data trends, clearly articulating findings, and translating insights into strategic, actionable recommendations.
Barnes & Noble, Inc.Customer Service Associate
Aug. 2014 - Sep. 2014Tallahassee, Florida AreaCustomer Service Associate at the Florida Agricultural and Mechanical University Bookstore during the fall semester rush. Processed sales and service transactions quickly and efficiently while providing quality customer service Assisted with increase of store up-sell sales by motivating customers to take advantage of sales Maintained a friendly and cordial relationship with the customers by greeting them and assisting them with all relevant issues.
State Board of Administration of FloridaOffice of Personnel Services Business Analyst
Aug. 2013 - Oct. 2013Tallahassee, Florida AreaConducted analytical work to support management in evaluating and enhancing the effectiveness and productivity of the Audit Committee at the Florida State Board of Administration. Organized materials and information systematically to streamline efficiency and reduce duplication, utilizing various statistical and database software. Provided effective office support, enabling the Audit Committee to successfully launch an expanded brochure for the Association of Public Pension Fund Auditors (APPFA) Fall 2013 Conference in Orlando, Florida.
Wells Fargo InternshipCollege Banking Representative
May. 2013 - Sep. 2013Tallahassee, Florida AreaSuccessfully increased student account sign-ups by educating students on the benefits of tailored banking solutions, creating a supportive banking experience. Provided customer service by answering student inquiries, resolving account-related issues, and assisting students in navigating their banking options. Maintained compliance with regulatory guidelines and documented all campus engagement activities to ensure transparency and operational integrity. Engaged students through on-campus events, orientations, and workshops, delivering presentations and resources on responsible banking, budgeting, and financial wellness.
Executive Office of the PresidentWhite House Accounting Intern
Jun. 2012 - Aug. 2012Washington D.C. Metro AreaWhite House Internship with the Executive Office of the President - Office of the Chief Financial Officers Selected as a White House Accounting Intern, supporting the Office of the Chief Financial Officers (OCFO) with special projects, financial analyses, and research initiatives. Earned formal recognition from OCFO leadership for demonstrating a strong work ethic and making significant contributions to various high-impact initiatives. Conducted thorough financial analyses, prepared reports, and developed both written and oral presentations, contributing insights for the Executive Office of the President’s 12 components. Collaborated with accounting officers to support special projects, streamline meeting preparations, and enhance data accuracy.
CTI Real EstateLicensed Realtor
Jan. 2011 - Jan. 2015All of VirginiaCTI Real Estate, Million Dollar Club, YTD 2022 - Present Real Estate, Property Management, and Relocation Real Estate Questions? Real Estate Answers! I CAN help, and will. Let's schedule a consultation today. Northern Virginia to Petersburg and i64 from Richmond, Virginia through the 757. Homes@RealtorAshanti.com 800.460.4CTI ext 813
850.879.1014 direct
@RealtorAshanti
CTI Real EstateHuman Resources Assistant
Jun. 2010 - Dec. 2019Fredericksburg, VASupported the development and execution of an inclusive Equal Opportunity (EO) Program, fostering a diverse and empowering work environment aligned with the firm’s values. Assisted with commission processing with precision, reconciling checks with general and subsidiary ledgers to ensure accuracy and compliance with accounting principles. Analyzed corporate documentation rigorously to uphold full compliance with state and federal regulations, enhancing the firm’s commitment to operational integrity and accountability.
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