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Work Background
Define OrthodonticsHead of Marketing
Jun. 2023Irving, Texas, United States
Define OrthodonticsMarketing Associate
Mar. 2022Irving, Texas, United States
YouVedaDigital Marketing Specialist
Mar. 2022 - Jun. 2024Texas, United States
RetreatsandVenues.comVenue Partner Success Manager
Oct. 2021 - Mar. 2022Vancouver, Canada Slashed response time to 10 minutes by attending immediately to customer inquiries and complains.
Took over in cleaning up CRM and deleted unnecessary leads sectioning thus improving efficiency.
Sent out about 300 bulk emails to cold prospects every day for possible partnership opportunities with these venues.
Drafted new email templates and added them to the template list on the email marketing tool.
Handled escalation and guided the client through the whole process.
Assisted social media management with content curation, ad copywriting, and analytics.
Personal ClientVirtual Assistant
May. 2020 - Mar. 2022United States Organized excel and numerous office files, constantly updated the client's contacts and mailing lists
Oversaw client’s appointments and scheduling meetings.
Set up automations using Zapier for automated data entry.
Reported and analyzed website analytics from Shopify and built strategic marketing with that data.
RENTMENCustomer Service Representative
Jan. 2020 - Jun. 2020Washington DC-Baltimore Area Maintained the client's online presence and chat support.
Spearheaded customer inquiries in instant message, email, and text message.
Reduced response time to 5 minutes SLA.
Escalated issues up to technical team and ensuring swift reply.
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