RetreatsandVenues.comVenue Partner Success Manager
Oct. 2021 - Mar. 2022Vancouver, Canada Slashed response time to 10 minutes by attending immediately to customer inquiries and complains.
Took over in cleaning up CRM and deleted unnecessary leads sectioning thus improving efficiency.
Sent out about 300 bulk emails to cold prospects every day for possible partnership opportunities with these venues.
Drafted new email templates and added them to the template list on the email marketing tool.
Handled escalation and guided the client through the whole process.
Assisted social media management with content curation, ad copywriting, and analytics.