McKessonBusiness Operations Outsourcing - IT Project Administrator
Jul. 2019 - Jul. 2020Irving, TexasAt McKesson, Nathandra managed transition of knowledge transfer from McKesson Local Team to McKesson Virtual Team located in India. Captured system/software requirements and submit access requests for various System Applications, Portals, Shared Drives, Shared Mailboxes (i.e. SAP, JDE1, Oracle, Imaging, Citrix, Open Track, BPM, Salesforce, SharePoint, ImageNow, Ariba, Formstack, JIRA, AS400 and Bank Accounts (HSBC, US Bank, Wells Fargo, Fifth Third Bank, BMG, Scotia Bank, TD, Citi) Conducted UAT (User Access Testing) with teams and trainers to confirm access availability and each role responsibility can be fully carried out. Provided weekly status updates of accesses granted, risk issues and next steps to key stakeholders to ensure assignments are completed on time through simulation to go-live. Created SOPβs for virtual team to use for troubleshooting system access issues and requesting access for new users.