Publicis GroupeClient Services Director and operations
Jun. 2023United Kingdom, LondonHead of department leading a Team of 5 Transcreation Directors and a New Business Director • Business Development: • Spearheaded new initiatives and responded to pitches by crafting competitive service solutions and models that drove the onboarding of major accounts such as Pfizer, Novartis, Sanofi, GSK, Maserati, Mondelez, and Nivea. Collaborated with the Financial Director to achieve revenue, margin, and KPIs, ensuring high client satisfaction.
• Client Relationships: • Managed key client relationships as the primary contact for inquiries, building and sustaining strong partnerships through clear communication and handling escalations effectively. Built strong relationships with the Global Leadership Team
• Strategic Leadership: • Promoted best practices and operational efficiency by identifying skill gaps, refining processes, and enhancing production workflows globally. • Campaign and Project Management: Led alongside the Team execution of large-scale TTL campaigns across Print, TV, and Digital platforms, ensuring on-time and within-budget delivery. • Operational Excellence: Implemented processes to enhance operational efficiency and effectiveness, promoting best practices globally. Supervised daily operations across global production hubs, maintaining seamless connectivity and performance.
• Profitability and Reporting: Managed commercial discussions and account profitability; generated detailed reports on account status and new business opportunities.
• Collaboration and Problem-Solving: Worked with regional Production Hubs and the Global Client Lead to refine ways of working, address operational gaps, and handle high-level issues.
• Resource Optimization: Assessed and optimized team resources and structures, bolstering business growth and operational efficiency, and assisted the Global Client and Finance Leads in defining scope and evaluating resource needs.