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Work Background
Artistic Animal AdventuresOwner
Jul. 2023Boynton Beach, Florida, United StatesOwner of Artistic Animal Adventures, we create and sell animal coloring books. Published Author of 3 books, Scuba Diving and Snorkeling Animals Coloring Book, Scuba Diving and Snorkeling Dogs Coloring Book, Scuba Diving and Snorkeling Cats Coloring Book.
Florida SBDC NetworkClient Relations Specialist
Mar. 2022 - Jan. 2023Serve as the primary point of contact for clients, developing and maintaining strong relationships based on trust and mutual understanding. Conduct thorough needs assessments with clients to identify pain points, challenges, and opportunities for improvement within their business operations. Communicate effectively with clients through various channels, including phone, email, and in-person meetings, to address inquiries, provide updates, and offer guidance.
FAU Tech RunwayTechnical Coordinator
Jan. 2022Results-driven Project and Technical Coordinator with a strong background in communications and marketing. Proficient in coordinating cross-functional teams, managing technical aspects, and implementing effective marketing strategies. Skilled in leveraging innovative tools and technologies to enhance project efficiency and ensure successful outcomes. Collaborate with technical teams to understand project requirements and specifications, ensuring accurate implementation and delivery.
Force E Scuba CenterEcommerce Manager
Jan. 2019 - Mar. 2022Built and managed Ebay, Facebook Marketplace and Website Shop pages. Improved landing pages, developed storefronts, and updated product specifications to optimize e-Commerce sites. Researched online marketing strategies to advance and improve company's online presence and e-sales. Analyzed sales and inventory data to schedule product promotions. Determined price schedules and discount rates. Listed for-sale items online with detailed photographs, descriptions and SEO. Resolved customer complaints regarding sales and service. Developed and implemented plans to successfully optimize shipping procedures and maximize productivity. Coordinated and supervised packing and shipping of outbound orders. Managed ShipStation, USPS and UPS business accounts. Packed, sealed, labeled and affixed postage to prepare materials for shipping. Ran and managed Zendesk Live Chat.
Force E Scuba CenterSalesperson
Apr. 2016 - Jul. 2019Boca Raton, Florida, United StatesProcessed purchase orders, invoices, and other paperwork correctly for billing accuracy. Worked on sales floor and interacted with customers and employees to maximize and expand potential. Established customer relationships to generate more business, maintain store profitability, and expand brand loyalty and recognition. Used POS system to scan customer purchases, calculate prices, and process transactions. Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal. Unloaded, unboxed, and transported merchandise and set up attractive displays.
Serenity Yacht CruisesEvent Coordinator and Yacht Crew
Mar. 2014 - Jul. 2016Pompano Beach, Florida, United StatesPlanned and coordinated event rentals, set up plans, and staffing. Hired staff for special events and provided training in safety, sanitation, venue setup, and breakdown. Kept staff aware of requirements and coordinated event activities, spotting and correcting problems at different stages. Worked with clients to understand requirements and preferences and proposed ideas to improve success of each event. Anticipated client and guest needs to provide quick resolution to problems and concerns. Served prepared food and beverages directly to customers in dining area and managed special requests. Monitored and ordered supplies and food items and restocked to maintain inventory.
SOUTH FLORIDA DIVING HEADQUARTERS, INC.Office Manager
Mar. 2014 - Jan. 2016Pompano Beach, Florida, United StatesDemonstrated top-notch communication skills daily in interactions with management,
staff, and guests. Supervised and coordinated work of entire company team. Trained new employees in office practices and procedures. Organized check-in for large groups for boat charters and activities. Coordinated and maintained office supplies for office.
SSI Scuba Schools InternationalScuba Diving Instructor
Jul. 2012 - Jul. 2019Adapted teaching methods and instructional materials to meet students' varying
needs and interests. Kept the class organized and on-task to help each student obtain the most value out of the courses. Instructed students individually and in groups, using various teaching methods such as lectures, discussions, and demonstrations.
Ascuba VentureSwim Instructor and Salesperson
May. 2012 - Nov. 2013Corpus Christi, Texas, United StatesTaught participants of different ages and swimming abilities through camp lessons,
group lessons, and private lessons.
Prepared attendance rosters, equipment, and other teaching materials prior to class
start.
Maintained positive environment in class by communicating progress with each
swimmer.
Worked one-on-one and in small groups of clients to determine abilities and develop
realistic exercise regimen.
Assisted new members with membership renewals and upgraded memberships to
existing members.
Maintained up-to-date knowledge about products and promotions.
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