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Work Background
Opportunity@WorkSenior Director of Product Management Generative AI, Data/Platform Analytics
Sep. 2024
Opportunity@WorkDirector Of Product
Apr. 2021 - Oct. 2024Leading product process implementation, and strategic roadmap design.
ACTSenior Product Manager
Jan. 2020 - Apr. 2021Iowa City, Iowa Area
ACTProduct Portfolio Manager
Oct. 2018 - Jan. 2020Greater New York City AreaResponsible for developing and leading ACT’s integrated product-market messaging, product launch/sunset activities, and developing product positioning documents based on both product and market expertise that serve as foundations for branding, creative, web/digital/mobile/SEO/video, PR, and events that differentiates ACT’s products from others in the market.
Developed positioning, pricing, packaging and differentiation for solutions in your portfolio that reflect an understanding of the market and product suite
Developed high quality sales tools and other content (PowerPoint presentations, datasheets, customer case studies, battlecards and training materials)
Maintain a current knowledge of all ACT education products as well as the appropriate market.
Developed and delivered internal stakeholder communications, in conjunction with other internal team members, for a wide range of cross-functional team members at all levels of the organization
Regularly conducted client-facing activities independently and in collaboration with other areas of the organization to ensure that product positioning and messaging is effective and relevant
Collaborate with the Marketing and Sales team members to create content for case studies, videos, website copy, blog posts, and sales tools that facilitate the selling and thought leadership process Acted as the product lead on product launch and sunset initiatives including responsibility for creating and ensuring execution of the related communication plan
Assisted Product Managers and Sr. Directors in preparing multimedia presentations for customers, channel partners, policy makers, national and regional conferences, and Board of Directors
Supported Sr. Product Manager and Sr. Directors as needed with market definition, pricing, SWOT analyses, business model canvases, and menus of services
ACTSenior Customer Success Manager
Jun. 2017 - Oct. 2018Greater New York City Area
Interview and communicate with customers to understand needs
Provide Product Training and Workshops for customers
Exceptional Communication Skills
Commitment to a seamless customer experience
ACT ProExamAssociate Product Manager
Apr. 2015 - Jun. 2017Greater New York City AreaMaintained a trusted adviser relationship with key customer stakeholders
Strategic product planning and alignment with partner’s initiatives
Responsible for partner success and partner satisfaction
Coordinated the involvement of company functions & executives to meet account performance objectives and partners’ expectations.
Proactively uncovered customer needs for Quality Engineering and DevOps and practice areas
Functioned as the lead point of contact for any and all matters specific to partners
Built and maintained strong, long-lasting customer relationships
Ensured the timely and successful delivery of ProExam solutions according to partner needs and objectives
Maintained tracking of key account metrics
Worked with marketing partner to establish product brand
Attended industry conferences and interfaced with customer
Heidrick & StrugglesProject Manager
Nov. 2014 - May. 2015Greater New York City Area
Brooklyn SavvyAssociate Producer | Panelist
Feb. 2013 - Dec. 2016Brooklyn, New YorkConnecting Brooklyn Savvy's amazing content to distribution networks. Supporting the work of our talented team by facilitating team calls, coordinating shoots, identifying guests and providing on-set support.
The Conference BoardAssistant to SVP, General Counsel & SVP,HR & CDO
Jun. 2011 - Jan. 2013New York, NY
The Conference BoardProgram Coordinator - The Diversity & Inclusion New Leader's Boot Camp
Jun. 2011 - Jan. 2013New York, NYIdentified boot camp staff and trainers
Managed website with all marketing and sales materials about New Leaders' Boot Camp
A Community Organization For Reform NowCommunity Organizer
Dec. 2008 - Mar. 2009Organizer
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