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Work Background
naneaOperations Manager
Apr. 2024Bolzano, Trentino-Alto Adige, Italy- Develop and execute strategic initiatives e.g. ERP & CRM system integration and onboarding projects, ensuring alignment with business goals and deadlines.
- Optimize workflows and implement automation tools, achieving a 30% increase in operational efficiency.
- Monitored KPIs and enhanced interdepartmental collaboration by creating and analyzing financial dashboards, reducing project completion times by 20%.
- Negotiate vendor contracts, reducing costs by 15% while maintaining high-quality standards.
naneaProject Manager
Jul. 2023 - Mar. 2024Bolzano, Trentino-Alto Adige, Italy- Delivered projects on time through effective cross-team coordination, and within the budget.
- Developed and managed a comprehensive project performance database, providing real-time project metrics to improve transparency, decision-making, and resource allocation.
- Facilitated stakeholder communications, ensuring project objectives were aligned with business goals, including webinars, leading to a 20% increase in client satisfaction.
- Took on product management responsibilities by planning and executing the product roadmap, ensuring alignment between immediate delivery needs and long-term product evolution.
- Drafted detailed product requirements for the IT department, enabling seamless execution and implementation.
Little GuestJr. Project Manager E-commerce
Sep. 2021 - Dec. 2022Brussels, Brussels Region, Belgium- Contributed in automated booking processes, reducing manual workload by 25% and enhancing reliability.
- Conducted benchmarking to improve pricing strategies, increasing client retention by 20%.
- Integrated 40+ hotel listings into CRM systems with a 15% error reduction.
Lebanese Swiss BankHead Of Personal Bankers & Compliance Officer
Jan. 2014 - Sep. 2020Beirut, Lebanon- Achieved a 30% sales increase by acquiring high-value clients and cross-selling financial products.
- Collaborated on implementing a digital archiving system, reducing document retrieval times by 25%.
- Identified and mitigated high-risk accounts, ensuring full compliance with AML regulations.
- Managed Retail & corporate loan applications worth over $10M, reducing approval times by 20%.
United Development CompanyExecutive Assistant
Feb. 2013 - Jan. 2014Beirut, Lebanon- Streamlined tender processes, reducing submission errors by 25% and improving bid success rates.
- Enhanced daily task scheduling for engineers, increasing workflow efficiency by 20% and project delivery timelines.
Hagop Abrahamian Auditing Firm Internship in Accounting and Auditing
Jul. 2011 - Aug. 2011Beirut, Lebanon• Acquired knowledge and practice of Journal entries and financial statements
Azadea GroupAssistant Manager
May. 2009 - Feb. 2013Beirut, Lebanon- Exceeded sales targets by 15% through effective team management and customer engagement strategies.
- Reduced staff turnover by 25% by implementing targeted training and fostering a positive work environment.
BESTSELLERSales Associate
Jun. 2008 - Feb. 2009Beirut, Lebanon• Established a strong level of customer service by greeting and assisting clients on the shop floor.
• Created attractive displays for every collection in the store.
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