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Work Background
Self Help Assistant (SHA)Chief Customer Officer
Feb. 2022SHA is a simple, innovative and powerful Knowledge Management Solution, particularly fitting Customer Services environnement.
ConsiderationCo-Founder & Chief Customer Officer
Jul. 2020Brittany, France
VIAMETRIS 3D MAPPINGRegional Director
May. 2017Brussels Metropolitan AreaVIAMETRIS is a Mobile Mapping System Manufacturer with 10years of R&D leadership and global sales. VIAMETRIS proprietary SLAM algorithms (Simultaneous Localization And Mapping) bring sub-centimer localization with unprecedented productivity. See examples at https://vimeo.com/viametris/ Our professional products deliver best-in-class MMS solutions in terms of accuracy/efficiency/cost (point cloud, localization, immersive images, mapping).
OokeeCo Founder / COO
Sep. 2014 - Mar. 2019Région de Bruxelles, BelgiqueOOKEE launched in September 2016 an innovative smartphone targeting the senior market: easy interface and professional remote assistance, besides a library of tutos for users to learn at their own pace. In December 2016, OOKEE got the Silver Medal of best Senior Smartphone of the Year (InfosMobiles). OOKEE has a partnership with Arvato-Bertelsmann (service). The company is labelled FrenchTech and is based at Laval-Mayenne Technopole.
OrganisedFeedback.comConsultant
Apr. 2014 - Jul. 2020Europehttp://www.organizedfeedback.com/
Idea Management and Innovation Adviser on product development
Innovative and Tech driven IndustriesBusiness Development & Entreprise Transformation focused on Customers
Oct. 2013 - Aug. 2014Contribute to Business Development and Entreprise Transformation by bringing Strategic Thinking and Bold Execution to Customer Centric Operations.
Advising, consulting innovative Companies, exploring new ways of promoting efficient innovation.
Sharing my international expertise and leadership with forward looking businesses.
Complex Project Management
Call Center Set Up and Audit
Customer Services Operations Quality Improvement
VOOVP Customer Care
Sep. 2010 - Sep. 2013Large Team General Management (Operations, Human ressources, ICT, Processes, Training, Quality)
Cost Reduction and overall Quality Improvement. In-house and outsourced operation optimisation.
Telco, ISP, TV Broadcast, Mobile Phone Customer Services Call Center
Sony EuropeGeneral Manager Contact Centers / Web support
Apr. 1998 - Sep. 2010European Call Center Operational Management
Unified Call Center CRM Application Project Initiative
Cost Reduction and Quality Improvement
Customer Intimacy and Product Feedback to HQ Design and BU Marketing
Outsource all European Countries legacy in house call centers
Setup and Develop WEB Support as an efficient alternative to Call Center
Initiate pan-european Knowledge Management processes.
Setup and develop Centralised Repair Centers
Compaq Computer CorporationTechnical Mgr West&North Africa
Apr. 1995 - Apr. 1998Greater Munich Metropolitan AreaService Channel re organisation in Eastern & Central Europe.
Service Channel setup in Africa ( process, training, logistic and systems).
Repair Centers setup in Africa
Large Account pre and post sales support.
Compaq Computer CorporationService Channel Mgr
Oct. 1993 - Mar. 1995Greater Paris Metropolitan Region
Compaq Computer CorporationField Support Representative
Oct. 1990 - Sep. 1993Rennes, Brittany, France
Olivetti Systems & NetworkSystem Engineer
Dec. 1987 - Sep. 1990
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