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Work Background
British Academy SchoolEnglish Tutor
Oct. 2021Marches, ItalyI work as a part-time English tutor in Scuola Elementare, Scuola Media, and Scuola Superiore in the Fermo area of Le Marche, Italy.
I teach 9 to 14-year-olds basic English to improve their vocabulary, pronunciation, and grammar. I also teach 15- and 16-year-olds to prepare them for the Cambridge IGCSE English and Information Technology certifications.
PreplyEnglish Language Tutor
Apr. 2021Monte San Pietrangeli, Marches, ItalySelf employed English tutor on the Preply platform.
Individually tailored courses for students wanting to improve their conversational, travel and business English.
FreelanceTeacher
Sep. 2020Monte San Pietrangeli, Marches, ItalyAs a fully qualified TEFL practitioner I am Teaching English as a Foreign Language to students remotely via Zoom and Skype.
Most of my students are Italian although I also have students from China on my roster.
Students range from those wanting to speak conversational English to students requiring coaching in business English too
Micia Recordings LtdAudio Engineer
Aug. 2020Monte San Pietrangeli, Marches, Italy
Micia Recordings LtdMusic Producer
Feb. 2020Manchester, England, United Kingdom
Micia Recordings LtdRecord Label Manager
Feb. 2020Manchester, England, United Kingdom
Cine-Teatro Sala Europa Audio Engineer
Feb. 2020Monte San Pietrangeli, Marches, ItalyLive sound engineer and audio consultant to the theatre director. Providing live sound mixing and sound effects for live theatre shows, and live sound for public speakers and music artists.
Zen InternetSystem Support Engineer
Oct. 2018 - Aug. 2020Rochdale, England, United KingdomMember of an Infrastructure Operations team ensuring the continued operation, performance and monitoring of
various Cloud and hosted virtual platforms to both internal and public facing systems. Maintained documentation and maintained acceptance procedures.
Supported Microsoft Server (2012, 2016, 2019), Linux (Debian, Ubuntu, CentOs) in Azure, AWS and VMWare
hosted environments.
Supported Nutanix hardware and software (CORE, AOS, PRISM).
Managed server and website certifcates for internal and external encrypted relationships.
Responded to incidents, support requests and monitoring alerts in a timely manner and resolved them.
Contributed information and fault diagnostics to root cause analysis investigations.
Identifed security risks, planned and delivered solutions to mitigate them.
Maintained the system Disaster Recovery keys and data required to recover access.
Installed new and decommissioned old systems with seamless changeover to avoid down time.
Maintained PowerShell scripts to automate web and application server builds and reconfguration.
Maintained GOCD pipelines to enable rapid application changes and deployments for an agile environment.
Managed the patching activity schedule, automated where possible,
Advised solution architects with capacity projections, analysis for implementations and ongoing support costs.
Assisted and advised web developers with troubleshooting and implementing web based applications for
internal and external functions.
Managed, confgured and administered Ofce365 for the enterprise.
FreelanceRecording Engineer
Nov. 2017 - Nov. 2017Manchester, England, United KingdomRecorded and produced two tracks of a funk band called "Bellyflop" consisting of live drums, bass, guitar, vocals and scratch DJ
Zen InternetTechnical Support Consultant
Jul. 2017 - Oct. 2018Rochdale, England, United KingdomProvided Telephone, DSL, Fibre, email, network and hosting support to small business and residential customers via telephone, email and website chat.
Assisted and advised customers with networking, frewall and router confgurations.
Assisted and advised customers with confguring a variety of devices and operating systems to be able to use the internet and services such as email and help portals.
FreelanceRecording Engineer
Jun. 2013 - Jun. 2013Manchester, England, United KingdomRecorded a funk band called "Bellyflop" consisting of percussion, bass, brass section (trombone, flute, saxophone), scratch DJ, keyboards, vocal
Fujitsu UKLead Technical Services Specialist
Oct. 2007 - Jun. 2015Manchester, England, United KingdomInfrastructure Support Lead providing bespoke support to Blue Chip companies and UK Government. Designed and Documented new support processes.
Standardised core support methodologies.
Automated repetitive support tasks.
Managed the Active Directory Infrastructure.
Managed Firewalls and network infrastructure.
FujiTechnical Services Specialist
Nov. 2005 - Oct. 2008Manchester, England, United KingdomA member of the 3rd line support team responsible for data backups, software delivery, server monitoring and remote infrastructure support. Implemented new system designs and server builds.
Analysed problems to determine root cause.
Migrated Inland Revenue and Customs and Excise IT infrastructure to current HMRC domain.
Documented operating procedures.
Planned and implemented proactive improvements to the infrastructure.
Wrote MS SQL queries to update and manage software updates deployments..
Implemented changes to user accounts in Active Directory.
Fujitsu UKCustomer Service Specialist
Apr. 2004 - Nov. 2005Manchester, England, United KingdomFujitsu 1st line Help desk for HMRC (Formerly UK Customs & Excise). Provided support for the customer's bespoke applications, MS Ofce 2000 applications and MS Windows NT4/2000. Demonstrated excellent communication skills.
Maintained, and edited the help desk knowledge pool database.
Designated as a subject matter expert
TruantMusic Producer
Jan. 1997 - Apr. 2004Manchester, England, United Kingdom
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