Westwood College - Denver NorthAssistant Director of Admissions
Feb. 2004 - Oct. 2014Westminster, Colorado, United StatesHere I empowered students to pursue their academic and career goals by delivering empathetic feedback, providing thorough information about available programs, and establishing rapport. I conducted phone interviews with prospective students and supported them in selecting programs in alignment with their interests and career goals. Key Contributions:
• Boosted group admission show rates in one term by 26%, leading to improved rates term over term for 2008-2012.
• Trained 150 coworkers on new student support process, and improved student retention by 15% in < 4 months
• Increased retention rates by establishing and cultivating positive relationships with students. • Coached and trained peers on best methods for exceeding weekly and monthly goals.