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Work Background
Co-Owner
Lost Boys ConstructionCo-Owner
Sep. 2024United States• Managed bookkeeping and financial records for a construction crew specializing in framing, decks, and finishes. • Coordinated project timelines and budgets to ensure timely completion and client satisfaction.
Vice President, Client Success
Rhodian GroupVice President, Client Success
Feb. 2024 - Jan. 2025• Led a team of Client Success Managers at Rhodian Group, exceeding retention, renewal, and client satisfaction KPIs. • Made critical decisions on processes affecting clients and managed all client communications effectively.
Director of Client Success
Rhodian GroupDirector of Client Success
Jan. 2023 - Feb. 2024Lincolnwood, Illinois, United StatesLead a team of Client Success professionals who support our amazing clients. Fortunately get to be apart of a great company led by passionate people.
Senior Student Success Manager
ThriveDX (formerly HackerU)Senior Student Success Manager
Apr. 2022 - May. 2022In my most recent role, I drove student success for a global leader in cybersecurity and digital skills training, which collaborates with academic institutions and corporations worldwide to deliver training and advanced professional development programs. I built relationships with students and instructors to ensure the best possible experience with ThriveDx. Key Contributions: • Developed and introduced company's first-ever retention plan, and created plans for learners who were considering dropping out to help them stay in school. • Improved NPS satisfaction scores from 3.2 to 7.4 in < 6 months of working with 100+ students. • Facilitated weekly meetings with Representatives to help them improve their contact rates and satisfaction scores, and help resolve issues that arose during class.
Student Success Manager
ThriveDX (formerly HackerU)Student Success Manager
Jul. 2021 - May. 2022During this time frame, I served as student advocate and conducted weekly review meetings to provide students with required support. Key Contributions: • Transitioned into new role quickly, able to begin successfully supporting 120 students by end of first week of training program. • Attained services satisfaction standard of 8.41/10 in NPS across 120 students.
Senior Admission Advisor, HackerU
ThriveDXSenior Admission Advisor, HackerU
Jul. 2020 - Jun. 2021RemoteIn this role, I was tasked with supervising, mentoring, and leading a team of 10 Admissions Representatives in meeting defined admission goals. Key Contributions: • Implemented best practices and enrolled qualified students in cybersecurity programs at 9 universities. • Delivered effective training and team support focused on optimizing business results.
Admission Consultant, Team Lead
Independence UniversityAdmission Consultant, Team Lead
May. 2015 - Jul. 2020As Admission Consultant, I delivered detailed information about school programs and resources available to prospective students via phone consultations. I handled 20+ phone calls per day, diligently followed-up with prospects, and led efforts to secure new enrollees. Key Contributions: • Attained and maintained average of 6 new starts per month, and delivered 25% close rate and 60% show rate.
Assistant Director of Admissions
Westwood College - Denver NorthAssistant Director of Admissions
Feb. 2004 - Oct. 2014Westminster, Colorado, United StatesHere I empowered students to pursue their academic and career goals by delivering empathetic feedback, providing thorough information about available programs, and establishing rapport. I conducted phone interviews with prospective students and supported them in selecting programs in alignment with their interests and career goals. Key Contributions: • Boosted group admission show rates in one term by 26%, leading to improved rates term over term for 2008-2012. • Trained 150 coworkers on new student support process, and improved student retention by 15% in < 4 months • Increased retention rates by establishing and cultivating positive relationships with students. • Coached and trained peers on best methods for exceeding weekly and monthly goals.
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