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Work Background
Lost Boys ConstructionCo-Owner
Sep. 2024United States• Managed bookkeeping and financial records for a construction crew specializing in framing, decks, and finishes.
• Coordinated project timelines and budgets to ensure timely completion and client satisfaction.
Rhodian GroupVice President, Client Success
Mar. 2024 - Jan. 2025• Led a team of Client Success Managers at Rhodian Group, exceeding retention, renewal, and client satisfaction KPIs.
• Made critical decisions on processes affecting clients and managed all client communications effectively.
Rhodian GroupDirector of Client Success
Jan. 2023 - Mar. 2024Lincolnwood, Illinois, United StatesLead a team of Client Success professionals who support our amazing clients. Fortunately get to be apart of a great company led by passionate people.
ThriveDX (formerly HackerU)Senior Student Success Manager
Apr. 2022 - May. 2022In my most recent role, I drove student success for a global leader in cybersecurity and digital skills training, which collaborates with academic institutions and corporations worldwide to deliver training and advanced professional development programs. I built relationships with students and instructors to ensure the best possible experience with ThriveDx. Key Contributions:
• Developed and introduced company's first-ever retention plan, and created plans for learners who were considering dropping out to help them stay in school. • Improved NPS satisfaction scores from 3.2 to 7.4 in < 6 months of working with 100+ students.
• Facilitated weekly meetings with Representatives to help them improve their contact rates and satisfaction scores, and help resolve issues that arose during class.
ThriveDX (formerly HackerU)Student Success Manager
Jul. 2021 - May. 2022During this time frame, I served as student advocate and conducted weekly review meetings to provide students with required support. Key Contributions:
• Transitioned into new role quickly, able to begin successfully supporting 120 students by end of first week of training program.
• Attained services satisfaction standard of 8.41/10 in NPS across 120 students.
ThriveDXSenior Admission Advisor, HackerU
Jul. 2020 - Jun. 2021RemoteIn this role, I was tasked with supervising, mentoring, and leading a team of 10 Admissions Representatives in meeting defined admission goals. Key Contributions:
• Implemented best practices and enrolled qualified students in cybersecurity programs at 9 universities.
• Delivered effective training and team support focused on optimizing business results.
Independence UniversityAdmission Consultant, Team Lead
May. 2015 - Jul. 2020As Admission Consultant, I delivered detailed information about school programs and resources available to prospective students via phone consultations. I handled 20+ phone calls per day, diligently followed-up with prospects, and led efforts to secure new enrollees. Key Contributions:
• Attained and maintained average of 6 new starts per month, and delivered 25% close rate and 60% show rate.
Westwood College - Denver NorthAssistant Director of Admissions
Mar. 2004 - Oct. 2014Westminster, Colorado, United StatesHere I empowered students to pursue their academic and career goals by delivering empathetic feedback, providing thorough information about available programs, and establishing rapport. I conducted phone interviews with prospective students and supported them in selecting programs in alignment with their interests and career goals. Key Contributions:
• Boosted group admission show rates in one term by 26%, leading to improved rates term over term for 2008-2012.
• Trained 150 coworkers on new student support process, and improved student retention by 15% in < 4 months
• Increased retention rates by establishing and cultivating positive relationships with students. • Coached and trained peers on best methods for exceeding weekly and monthly goals.
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