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Work Background
Fullstack AcademyLearner Experience Manager
Aug. 2024
BloomTechAcademic Support Manager
Feb. 2024 - May. 2024
TONY LLCRelease Manager
Nov. 2023 - Feb. 2024•Lead the ongoing development and deployment of cutting-edge automated testing frameworks, optimizing testing cycles and significantly elevating software quality, while ensuring a seamless transition from traditional testing methodologies
•Deploy industry-leading tools to streamline current testing processes, reducing testing cycles and enhancing overall software quality, resulting in more efficient and reliable development workflows
•Facilitate a paradigm shift from conventional testing to automated processes, catalyzing increased efficiency and effectiveness within the team
•Champion cross-functional collaboration across development, DevOps, and product teams to ensure alignment with current project requirements, define clear test objectives, and establish testing priorities, fostering a collaborative and efficient development environment
•Define and execute current test strategies aligned with project goals and organizational objectives, ensuring the team consistently delivers high-quality software solutions
•Drive ongoing continuous improvement initiatives, identifying and implementing best practices to optimize current testing methodologies, and maintaining the team's commitment to the highest standards and industry practices
•Cultivate a culture of innovation, learning, and collaboration within the test and DevOps development team, providing ongoing technical guidance, promoting knowledge sharing, and fostering a positive and productive work environment
•Establish and enforce rigorous quality assurance processes, conducting comprehensive reviews of current test plans, test cases, and automation scripts to guarantee the delivery of high-quality software solutions
•Demonstrate adaptability to evolving technologies and industry trends, analyzing complex technical issues, troubleshooting problems, and implementing effective solutions to keep the team at the forefront of technological advancements
Underdog DevsFull Stack Engineer
Dec. 2022 - Jun. 2023•Mentored a team of 10 junior developers in the successful implementation of key features, including the development of dynamic routing breadcrumbs, enhancement of the login page functionality, and seamless rendering of over 1,000 mentors and mentees from the backend to optimize the Mentor and Mentee dashboards.
•Optimized test coverage for the admin, mentor, and mentee dashboards by 40% with a new testing suite, fortifying the codebase against post-release issues.
•Spearheaded comprehensive initiatives: streamlined backend registration processes, optimized testing from 20% to 85% coverage, resolved 2 data retrieval challenges blocking the rendering of applications on the admin dashboard, and addressed Auth0 authentication errors, resulting in a fully functioning user flow.
BloomTechTechnical Writer/Curriculum Developer
Oct. 2022 - May. 2024•Authored and curated 10+ comprehensive technical core competencies, 50+ practice problems, and 70 video curriculum materials, allowing learners to consume content in smaller, easier-to-understand concepts, resulting in a 50% increase in Sprint completion.
BloomTechAcademic Support Lead
Oct. 2022 - Feb. 2024•Streamlined staff training processes by redesigning the new hire training course, creating 75+ standard procedures and over 20 training documents, while optimizing the academic support team to achieve a 93% learner satisfaction rating.
•Managed various aspects of learner support, including support quality assurance and support escalations, alongside responsibilities as a FullStack Web Development Learner Assistant with a caseload of 80+ Learners.
TCWGlobal (formerly TargetCW)Full Stack Web Development Learner Assistant
Jul. 2022 - Oct. 2022•Provided first-class academic support to 150+ Full-Stack Web Development learners by delivering personalized coaching, debugging 10-15 code repositories daily, and consistently documenting learner progress.
•Collaborated cross-functionally to enhance the overall learner experience, including operationalizing knowledge base maintenance of over 500 articles.
JessWillDigital Business Manager
Nov. 2020 - Jul. 2022•Developed online and print graphics and managed media distribution for real estate agency
•Managed social media for direct sales multi-level marketing company
•Maintained business ideation notes for $1.6 million monthly sales distribution group
Scentsy Wickless CandlesIndependent Consultant
May. 2019 - Jul. 2022•Nurtured 20+ client relationships to reach $20,000 in sales through social media marketing and direct client interactions
•Mentored 4 new teammates to reach sales targets within their first 15 days
•Achieved Scentsational Start Level Two Award and 4 Shooting Star Trainer Awards
Charter CommunicationsCustomer Service Representative
Nov. 2017 - Oct. 2018Louisville, Kentucky•Resolved a diverse range of technical home internet connectivity issues across multiple databases and portals
•Provided superior customer service to 150+ customers per day, consistently exceeding performance metrics
•Promoted to Production Training Partner to mentor new hires through production floor training
Blaze Pizza, LLCAssistant Manager
Aug. 2016 - Nov. 2017Louisville, Kentucky, United States•Trained employees and management in multiple stores to evaluate adherence to company procedures
•Instilled team player atmosphere by planning shifts and executing great guest service during fast-paced peak times
•Devised ways to optimize food storage and decrease food waste by using Excel spreadsheets and shelf labels
Cracker Barrel Old Country StoreEmployee Training Coordinator
Apr. 2016 - Aug. 2017Bardstown, Kentucky, United States•Facilitated New Hire Orientation/Onboarding to promote adherence to company policies
•Tracked professional development of 100+ employees using Learning Management Systems to report growth to management
•Utilized coaching strategies to train employees, skill trainers, and management teams to exceed guest expectations
Cracker Barrel Old Country StoreServer/Grill Cook
Jan. 2015 - Apr. 2016Danville, Kentucky, United States•Prioritized over 4 tables at a time while serving and cooking on the grill to ensure timely food service •Served 50+ customers per day in fast-paced environment, consistently receiving glowing reviews for excellent guest service
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