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Work Background
Tour Bus Leasing, LLCBusiness Office Manager
Oct. 2024Nashville, Tennessee, United States
Shop Fix AcademyDirector of Operations at TechFix
May. 2023 - Apr. 2024Nashville, Tennessee, United StatesTechFix is an online based education/certification program for automotive technicians. As the Director of Operations I oversaw operational systems, processes and infrastructure. I also served as the main point of contact for operational concerns and issues ensuring overall customer satisfaction. -Implemented productivity, quality and customer service standards ensuring subscriber retention and overall satisfaction with a less than 3% subscription cancelation rate. -Anticipated and tracked operational and tactical risks while providing and implementing strategic solutions, ensuring our annual budget was adhered to. -Identified subscriber trends and assessed opportunities to improve processes and execution. Through these tactics I grew our customer base 700%, from 200 subscribers to 1,600 in under one year. -Helped to organize and run our three annual conferences by creating the conference schedules, securing main-stage speakers, managing and marketing ticket sales and ensuring a smooth and seamless timeline during the event.
Shop Fix AcademyAccount Coordinator at Shop Fix Academy
Jun. 2022 - Jun. 2024Nashville, Tennessee, United StatesShop Fix Academy is a business coaching company focusing on automotive shop owners. As an account
coordinator, I was in charge of up to 10 coaching groups at a time (200+ members) and oversaw/managed their appointments and accounts. -Acted as a liaison between members and coaches by managing the onboarding process for new members, helping coordinate and schedule member appointments and provide general customer service assistance. -Monitored and managed each assigned coaching groups Facebook page, ensuring easy access to company information and ensuring the members stay informed and up to date. -Attended conferences every quarter, engaging in building relationships with coaches and members, as well as assisting with preparation before, during, and after each conference
Anytime FitnessGeneral Manager
Jun. 2021 - Jul. 2022Nashville, Tennessee, United StatesAs the manager of Anytime Fitness East, I was responsible for managing day to day tasks, welcoming guests and members to the gym, selling memberships and training services, and leading staff to work as a cohesive unit. -Established relationships with businesses and influencers in the community to promote the brand through B2B marketing. Helped to coordinate and execute engagement campaigns, national marketing campaigns, and community outreach efforts using assets and operations created by the Anytime Fitness corporate teams. -Large focus on membership and training sales. Qualified, informed and converted leads into members, growing the customer base to over 1,200 members during my employment. -Lead a team of 2 office staff and 4 personal trainers, driving results through motivation to foster a trusting and positive environment that members and guests wanted to engage with.
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