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Work Background
Mill Creek Residential Trust LLCCommunity Manager
May. 2022 - Jul. 2024Portland, Oregon, United States-Managed a 290-unit high-rise apartment community in the competitive submarket of the Pearl District
-Successfully increase lease trade-outs to 5%+ by summer 2024 after historic negative trade-outs as a result from Covid
-Wrote annual budgets by intensively researching prior year data and communicating with the client and vendors, successfully exceeding net operating income targets
-Oversaw a team of five responsible for leasing and facilities management. Provided training and guidance to ensure top performance against KPI
-Completed numerous large scale CapEx projects such as the replacement of six boilers, hallway repaint, carpet replacement, EV charger replacement, and amenity furniture update
-Led meetings discussing high priority items with the client on a bi-weekly basis
-Organized and executed monthly events to increase a sense of community for residents
Mill Creek Residential Trust LLCAssistant Community Manager
May. 2021 - Jun. 2022Portland, Oregon, United States-Processed financial move-outs within an average of three days
-Worked with Multnomah County to ensure receipt of rent assistant checks in a timely manner
-Diligently collected rent reducing total outstanding balance from $186,000 to $60,000 before being promoted to Community Manager
-Generated lease renewals 90 days in advance keeping in constant communication with residents to ensure a high renewal conversation
-Assisted Community Manager where needed: sending weekly reports to the client, completing month end reporting, stepping in to oversee team member duties
-Stayed in-line with monthly deadlines such as 10-day notices, processing evictions, and month end pre-close
Avenue5 ResidentialProperty Manager
Oct. 2020 - May. 2021Sacramento, California, United States-Successfully manage a mid-rise building in the heart of downtown Sacramento that includes 225 residential apartment homes with an affordable housing component and 8 commercial retailers
-Leading with empathy, I oversee 6 associates under my direct supervision in an extremely fast-paced and customer service oriented environment
-Increased overall revenue by 22% within my first 4 months
-Keep communication and rapport at the forefront of daily operations in order to maintain a strong bond between the management company and client
-Solely responsible for managing all property financials, such as invoice processing and payroll for my team
Avenue5 ResidentialAssistant Property Manager
May. 2019 - Oct. 2020-Average a 1.5 week turn around on processing deposit accountings for recent move outs
-Process lease renewals 60 days in advance as well as negotiate renewal rates,
-Stay up to date on the delinquency report, averaging a total amount owed to less than $1,000 by month end
-Continue to average a 35%+ conversion ratio in leasing apartments
-Lean in for the Property Manager where needed: processing POs, sending weekly reports to ownership, reclasses/accruals
-Stay inline with monthly deadlines such as 3 day notices, processing evictions, and pre-close
Avenue5 ResidentialLeasing Consultant
Sep. 2018 - May. 2019West Sacramento, California-Efficiently multitask between touring, follow ups, leasing process, move-ins/move-outs, social media posts, as well as all reception duties to ensure a consistently positive customer service experience
-Increased occupancy by 6% within my first 2 months and have maintained over 90% occupancy rate since
-Converted the application process to be entirely paperless, allowing for same day move-ins
-Run the property alone during the weekends in an organized and enthusiastic manner
-Stay up-to-date with prospective and current residents through CRM Yardi, Yieldstar, and RentCafe
-Create strong and lasting relationships from time of application through residency for a genuine experience
WorkAway.infoYoga Instructor/Receptionist
Jan. 2018 - Sep. 2018Lake Atitlan, Guatemala/Minca, Colombia-Energetically created personalized hatha and vinyasa yoga workouts
-Held one-on-one and group classes on a daily basis
-Marketed our variety of services offered via social media platforms
-Checked guests in and out in a friendly and welcoming demeanor when working reception
Care.comNanny
Sep. 2017 - Jan. 2018Folsom, CaliforniaI took care of a 5-month-old baby while the parents were away at work during the day. My main tasks included playing educational games with their son, diaper changing, feeding, putting down for naps, and doing light household cleaning.
Work/Study AbroadOther Experience
Jun. 2017 - Sep. 2018Europe, Asia, Central America-Developed planning and budgeting skills for a solo journey around the world
-Enhanced interpersonal skills by volunteering on coffee farms, in hostels, and yoga studios
-Learned how to adapt to unanticipated travel mishaps and quickly improvise new plans
-Cultivated strong communication and language skills through interactions with foreign cultures
-Developed efficient negotiating skills through daily contact with vendors across multiple countries
-Enhanced my self-reliance and independence by successfully organizing and completing the trip
AuPairWorldAu Pair
Jun. 2017 - Aug. 2017ItalyI au paired for a wonderful Italian family during their two daughter's summer break. My main tasks included breakfast preparation, pick up and drop off from summer school, taking the girl's to the beach, homework help, and practicing English. The family didn't speak very much English nor do I speak Italian so this was a very welcome challenge that has helped my communication skills tenfold.
TK ClassicsAccount Manager
Oct. 2016 - Jul. 2017West Sacramento, California-Received promotion from data entry specialist to account manager within two months of hire date
-Built strong relationships with new partners during on-boarding processes and Las Vegas showroom events
-Worked directly with CEOs of businesses to ensure purchases were handled with utmost professionalism
-Maintained a seamless workflow in order to simultaneously upkeep data entry for my accounts
Build.comInside Sales Representative
Oct. 2015 - Oct. 2016Chico, California Area-Quickly resolved customer issues with excellent software knowledge and logistical processes
-Effectively managed our many manufacturers’ backend sites to increase profit margin
-Promoted in six months to a pre-sales position, advancing the customer outreach opportunity
-Nominated out of 200+ applicants to take “Pro Blueprint” to increase business with professionals
IMT ResidentialLeasing Consultant
Oct. 2015 - Oct. 2016Austin, Texas Area-Conducted tours of our 110 acre property with enthusiasm and genuinity
-Increased and maintained high occupancy rates through a professional and warm manner
-Continuously built rapport with prospects, residents, and staff
-Managed multiple files for newly leased apartments at a time with the use of OMC and PopCard
California State University, ChicoSpin Instructor
May. 2014 - Dec. 2014Chico, CAAs a certified spin instructor, I am trained in bike set up, safety, and body positioning on the bike. I taught two thirty-minute long classes and four hour-long classes. I instructed my classes of 40+ students with enthusiasm and a positive attitude, motivating my students to give it their all throughout the entire ride. I feel it is extremely important to apply visualization techniques in order to enhance the mind/body connection, making the ride more personable and less daunting.
University Studies Abroad Consortium (USAC)English Teacher
Aug. 2013 - Dec. 2013Bilbao Area, SpainThrough my study abroad program in the Basque Country of Spain, I taught five english lessons a week in a local school to students who knew little to no English. Each week, I would come prepared with a new lesson plan for the kids while also teaching them about American habits and lifestyles.
For ElyseSales Associate
Mar. 2013 - Aug. 2013Chico, CAAs a sales associate at For Elyse, it was my responsibility to arduously work with my co-workers in order to provide a quality experience for customers. I successfully handled cash and customer relations at the cash register, helped create stylish outfits for my customers, and kept the store organized in a way where it was easy to navigate through the different collections of clothing and accessories. It was also important that I organize and maintain incoming shipments on a weekly basis.
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