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Network Power<100 people
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Thailand
Work Background
Global Citizens TranslationFounder and Managing Director
Feb. 2017United Kingdomwww.globalcitizenstranslation.com We are a global translations company that supports businesses in over 50 industries worldwide. We believe in our clients' ambitions and we go the extra mile in assisting you exploring new markets and showcasing your potential internationally. We have a dedicated team of industry-specialised professional translators supporting over 500 language pairs ready to promote your brand and expand your operations globally. Our linguistic and cultural knowledge of global markets and cultures means that our work goes beyond translating documents. We translate ambitions and globalize achievements.
Van Mildert Landlord and Tenant ProtectionReferencing administrator
Jun. 2016 - Feb. 2017Newcastle upon Tyne, United Kingdom
Emotional LogicResearcher
Apr. 2016 - Apr. 2016Newcastle upon Tyne, United Kingdom• Take part in a marketing research targeting French consumption habits.
• Identifying and searching for target interviewees in Paris and Marseille.
• Gathering and classifying information and contact details of businesses and locations.
• Transcribing interviews in French • Translating interviews from French to English.
• Liaising with and managing survey staff.
Home GroupArrears and Repairs Housing Advisor
Feb. 2016 - Apr. 2016Newcastle upon Tyne, United Kingdom
• Interact with tenants, housing officers, maintenance surveyors and contractors through Emails, calls, and other platforms.
• Identify defects with properties, plan repair works, create jobs and dispatch them with the contractors.
• Track work progress and share detailed updates about repairs to customers, Maintenance surveyors and contractors.
• Determine adequate repair types, schedule and prioritize jobs based on urgency, vulnerability and tenants’ needs. • Manage tenancy accounts of social houses and ensure rent payments are made by due date.
• Take payments online, set direct debits and negotiate rent arrangements and agreements.
• Resolve payment issues, collect debt and carry out notice of seeking possession procedures.
• Update accounts with housing benefit changes and adjust net rent charges.
UbisoftCSR / Community Manager
May. 2015 - Jan. 2016Newcastle upon Tyne, United Kingdom• Assist in launching Ubisoft forums by creating and maintaining terminology of databases/glossaries for games contents, translation of internal databases and external correspondences in Arabic. • Translate scripts and localize video trailers, factsheets, and newsletters of Award-winning games for marketing campaigns in order to create compelling marketing communications to acquire, engage, and excite game fans. • Handle QA checks on assets translated into Arabic by other parties. • Manage Ubisoft forums social media websites by building their structure, overseeing moderation and regularly publishing content. • Publish and potentially create content on our brand social media websites. • Monitor and drive conversations with users from across the Middle East and North Africa on all Social Media, in particular Facebook, Twitter, and YouTube. • Compile qualitative and quantitative reports about the market trends and the community sentiment based on consumer insights through close monitoring of the Middle East and North Africa community channels. • Translate and publish company statements for media releases. • Work with product marketing managers and brand teams to develop, update, and execute community engagement calendar. • Support product marketing to execute cross-promotions across games and channels. • Demo products at various tradeshows and press events if necessary. • Launching Ubisoft Support Website by creating and maintaining terminology databases/glossaries for games contents, translation of internal and external documents in Arabic. • Work autonomously to formulate response drafts and response processes for the support website and social media pages. • Investigating technical queries and using problem-solving skills and keen attention to details to deliver effective solutions and proactive advice. • To support the wider CRC team as and when required.
AcritasLegal Researcher
Mar. 2015 - May. 2015Newcastle upon Tyne, United KingdomAcritas is the world’s leading provider of legal market research. We work with prestigious corporate law firms and other professional services firms, across the globe. Our Interviewing Centre carries out interviews with senior decision makers in the largest companies worldwide. The findings from these interviews are analysed, interpreted and then presented by Acritas to our clients enabling them to make strategic decisions about the future direction of their firms – from brand development and marketing to pricing and client service. -Experience of speaking to Heads of Legal and senior decision makers in the world’s largest companies. -Understanding of the issues and concerns in the global legal market. -Commercial awareness – first-hand knowledge based on listening to what clients want from law firms. -Desk research - ensuring sufficient knowledge of a particular company/market is available to conduct interviews of the highest quality on behalf of Acritas’ clients. -Telephone interviews – following a prescribed script, but also probing/requesting more detail where appropriate – all to Market Research Society standards. -Recording data – taking down an accurate account of the respondent’s answers consistently and to a high quality -Appointment management – manage schedule of interview appointments and provide clear communication to respondents. -Sample management – keeping Acritas’ database accurate and up-to-date with the latest information from/about respondents. -Using computer systems – good working knowledge of Microsoft Office. Proficiency in using our interviewing software, following training. -Translation - Translating Interviews and other documents from Arabic to English and vice versa.
Children's Palace of Science and Technology 包头市科技少年宫English Teacher
Nov. 2014 - Feb. 2015Baotou, Inner Mongolia, China* Teaching English to children aged 7-17 trough interactive tools such as PPT and interactive boards
* Lesson planning and execution within expected deadlines
* Manage, supervise and improve students’ performance through tailored activities and tests.
* Plan and execute school marketing projects and events.
* Monitoring the progress of lessons through weekly spreadsheets
* Student evaluation using oral testing and end of term exams
* Co-teacher evaluation
Cisco SystemsLogistics Coordinator
Nov. 2012 - Nov. 2014Newcastle upon Tyne, United Kingdom• Involved in arranging deliveries and stock management of Cisco products in all five continents and mainly in Europe, Africa, Middle East and Russia. • Regular tracking and status reporting of Product deliveries to branches and customers.
• Ensuring accurate orders are placed in the system and dispatched within a deadline.
• Monitor shipment clearance status
• coordinating with duty mangers to agree resolutions regarding emergency delivery issues
• Communicating with local warehouses, technicians, account managers, and asset recovery teams in order to ensure product replacement is done as per contracted SLAs.
• Managed the administrative processes that include correspondence, warehouse inventory and customer relations
• Resolving contract issues and service entitlement problems.
• Monitor enquiries, gather customer feedback and produce reports as required.
• Ensure compliance and consistency of company policies, procedures and best practices
• Assisted in preparing shipment documentation
StarbucksBilingual Technical support Agent
Sep. 2011 - Nov. 2012Newcastle upon Tyne, United Kingdom• Managed a high-volume workload within a deadline-driven environment. • Helped company attain the highest customer service ratings – utilising communication skills, listening skills, problem resolution, call handling and politeness.
• Providing support aiming to solve technical problems over the phone and assisting the stores in maintaining their facilities whilst consistently meeting performance targets.
• Contacting service providers to report technical issues within the stores providing detailed information about the nature of issues.
• Managing facilities of Starbucks accounts across the U.K, France, Ireland and the Netherlands. • Maintain broad knowledge of client products and services
Beko ElektronikTechnical support Agent
Jun. 2011 - Sep. 2011Newcastle upon Tyne, United Kingdom• Provided helpdesk and customer service support to customers • Perform call management, problem isolation and solving faced by customers over the telephone / email
• Escalation of problem in a promptly manner • Perform operational tasks such as call follow-up with customers or related officers • Data entry
• Appointment setting • Providing clear and concise product information • Dealing with complaints
Baotou Teachers' College 包头师范学院TEFL Teacher
Jan. 2010 - Jan. 2011Baotou, Inner Mongolia, China• Teaching English to children aged 7-17
• Preparation of lesson plans
• Monitoring the progress of lessons • Ensuring the constant improvement of students
• Student evaluation using oral testing and end of term exams
• Co-teacher evaluation
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