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Work Background
Inside Sales Representative North Central Region
PFU (EMEA) Limited - A RICOH CompanyInside Sales Representative North Central Region
Apr. 2019United StatesTo provide a quality document imaging solution, build relationships, and manage processes to meet revenue goals. Duties include warm calling, cold calling leads and closing deals in the Region. Occasional business travel is required.
Inside Sales Representative
Fujitsu Computer Products of America, Inc.Inside Sales Representative
Feb. 2016 - Apr. 2019Sunnyvale, CaliforniaTo make outgoing sales calls, answer email, chat, and provide Value Add Re-Sellers, and Clients up to date information on Fujitsu products and pricing. To meet established team quotas.
Technical Support Engineer
Fujitsu Computer Products of America, Inc.Technical Support Engineer
Oct. 2012 - Apr. 2016Provide remote technical support (level 1 and 2) to users of ScanSnap and FI Series document imaging scanners and applications. Perform outgoing sales calls for service support renewals.
Contract Administrator (Federal and Top Accounts)
HPContract Administrator (Federal and Top Accounts)
Sep. 2007 - Oct. 2011United StatesThis position requires construction and manipulation of existing and new contracts for HP Software services and support. I am required to delegate work to off-shore contractors for processing and verify the integrity of the work before it is presented to the customer for consideration.
Contract Portables Technician
HPContract Portables Technician
Oct. 2000 - Sep. 2007As a Contract Portables Technician I would provide technical support and consulting to IT departments that would have a problem or question about HP, Compaq, Dell, or IBM laptops.
Lead Technical Advisor
IBM Global ServicesLead Technical Advisor
Feb. 1999 - Oct. 2000As a Lead Technical Advisor I guided the Call Center employees through technical and prcedural issues on the phone with customers as well as provided training and introduction to new technologies.

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