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Work Background
Top AcesExecutive Assistant
Jun. 2022Mesa, Arizona USA
AirEvac International (Air Ambulance)Director of Employee Relations
Dec. 2019 - Jun. 2022Scottsdale, Arizona
AirEvac International (Air Ambulance)Director of Employee Relations/HR/Business Manager
Dec. 2019 - Jun. 2022Scottsdale, Arizona, United States
AirEvac International (Air Ambulance)Director of Employee Relations/HR/Business Manager/Executive Assistant
Dec. 2019 - Jun. 2022Scottsdale, Arizona, United States
Constant AviationCustomer Experience Manager
Nov. 2018 - Nov. 2019IWA Phoenix AZFostered long term relationships with customers by providing fanatical attention to the details. Orchestrated all aspects of a customer’s arrival induction ensuring customers and operations had proper and formal introductions and lines of communications remained open throughout their visit. Planned customer outings and dinners. Manage expenses and expense reporting. Participated in daily production meeting, working with operations to identify any customer related issues and resolution if needed. Orchestrated and Facilitated fundraising events for the community and improving employee morale. Collaborate with sales for future opportunities on current aircraft, maintaining partnerships within
PattonFamilyHousehold Manager
Oct. 2008Managed schedules and logistics for family of five; balanced priorities to create and implement budget; motivated, coached and
counseled; taught and modeled ethics; worked with professionals to closely monitor performance; planned, organized and
supervised activities; purchasing with strong budget constraints; established clear requirements and disciplined when necessary,
holding members accountable; negotiated with suppliers; paid invoices; reconciled accounts; arranged for needed repairs;
maintained positive family moral; Planning itineraries; arranging accommodations, airline and other travel services;
communicating to determine date of travel, destination, mode of transportation, financial considerations and other details;
providing information that could help their travel easier; computing travel costs; negotiating with various companies to get
discounts; created and planned events for spouses employers, colleagues, clients and prospects
US AirwaysSupervisor
Oct. 2006 - Mar. 2010Lead, coach, hold accountable and gain commitment from a team of approximately 325 Flight Attendants to exceed the needs of
customers and the performance goals of the division. Ensure that Flight Attendants are adhering to part 121 FAR’s and company
policies to provide a safe environment for our customers and fellow employees. Work collaboratively with station, HQ, and the
AFA to identify key issues and recommend solutions. Effective coaching for resolution of customer and service issues. Reinforce
positive performance through recognition, respect and communication. Build positive work relationships with Flight Attendants
to engage and motivate. Above and Beyond Supervisory Award 2008, 2009.
United AirlinesSupervisor
Sep. 2005 - Oct. 2006Lead, coach, hold accountable and gain commitment from a team of approximately 375 Flight Attendants to exceed the needs of
customers and performance goals of the division. Ensure that Flight Attendants are adhering to part 121 FAR’s and company
policies to provide a safe environment for our customers and fellow employees. Work collaboratively with station personnel,
WHQ, and the AFA to identify key issues and recommend solutions. In addition, support the station’s on time performance &
operational goals. Effective coaching for resolution of customer and service quality issues. Company representative during
hearings, Reinforce positive performance through recognition. Build positive work relationships with Flight Attendants to engage
and motivate. STAR Supervisor award January 2006.
US Navy OmbudsmanCOMMUNITY INVOLVEMENT
Nov. 2003 - Sep. 2011Work closely with the Commanding Officer and Command Master Chief, to ensure the lines of communication are
open between the command and the service members’ families. Assist Service members’ families with the rigors of
military life, during deployments and after their return to home. I planned, facilitated and raised funds from the
community for holiday parties, summer BBQs, sailor welcome home events and retirement celebrations for the
command of over 300 sailors and their families. Outstanding Ombudsman Recipient
Toyota of El CajonCustomer/Employee Relations Manager
Nov. 2003 - Nov. 2004Ensured customers experience at the dealership was positive. Worked with the San Diego BBB and DMV to provide
feedback to the owners on the overall satisfaction of the customers and morale of their employees. Gave
recommendations on how to improve the dealership based on statistics from the Toyota survey systems. Employee/
customer event coordinator, warranty cancellations, charitable contributions coordinator, worked with outside
vendors on facility improvements. Manager of the month award March 2004.
Flight AttendantFlight Options
Jul. 2000 - Aug. 2003Provided complete in-flight service, comfort and passenger safety for high profile clientele with fanatical attention to detail and
organization.
Continental AirlinesFlight Attendant
Mar. 1997 - Jul. 2000Safety Instructor, CRM Instructor, ATS, passenger safety and adherence to FAA part 121 regulations and standards as well as in-
flight service policies. In-Fight Focus Representative, Team mentor, Base orientation facilitator, Supervisor of a team of
approximately 100 Flight Attendants. Report writing, team building, crisis and stress management.
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