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Work Background
UnitedHealthcareHealthcare Care Advisor
Sep. 2024Raleigh, North Carolina, United StatesAs a Healthcare Member Advisor, I am dedicated to providing personalized support to members, guiding them through their healthcare journey with empathy and expertise. I assist individuals in understanding their benefits, navigating their healthcare options, and resolving any concerns they may have. My role involves proactive communication, ensuring members have access to the resources and services they need for optimal health and wellness. By fostering strong relationships and offering tailored solutions, I empower members to make informed decisions and have a positive experience with their healthcare providers.
UnitedHealthcareMember Advocate
Sep. 2022 - Sep. 2024Raleigh, North Carolina, United StatesAs a Customer Healthcare Advocate, my mission is to be a trusted partner for individuals navigating the complexities of their healthcare experiences. I provide compassionate support by helping members understand their benefits, resolve issues, and access the right care at the right time. With a deep understanding of healthcare systems and a commitment to customer satisfaction, I work tirelessly to ensure every member feels heard, valued, and empowered. Whether it's answering questions, addressing concerns, or connecting members with necessary resources, I advocate for their well-being with integrity and dedication.
BayCare Health SystemMental Health Technician III / Preceptor
Aug. 2020 - Sep. 2022New Port Richey, Florida, United States-Observe and report changes in patient behavior, mood, and health status to healthcare providers. -Help patients with bathing, grooming, dressing, and other personal care tasks. -Ensure patients take their medications as prescribed and document any issues. -Take and record patients' vital signs, including pulse rate, breathing rate, and blood pressure. -Escort or transport patients within the facility or to off-campus appointments. -Intervene when patients become dangerous to themselves or others. -Maintain accurate patient records and report any changes to the healthcare team. -Communication: Communicate effectively with staff, patients, and their family members.
RaceTracGeneral Manager
Nov. 2013 - Jun. 2018Tampa, Florida, United States-Oversee day-to-day store operations, ensuring the store is fully stocked, clean, and organized to provide an exceptional customer experience. -Handle inventory management, including ordering, receiving, and stocking products while minimizing waste and shrinkage. -Ensure all store equipment is properly maintained and operational. -Drive store sales through proactive customer engagement, upselling, and promoting in-store promotions. -Analyze sales data and trends to identify opportunities for increasing revenue and profitability. -Lead, motivate, and manage a team of store associates, providing training and coaching to ensure high performance and excellent customer service. -Conduct regular performance reviews and set clear goals for team members. -Promote a positive and collaborative work environment to reduce turnover and increase employee satisfaction. -Recruit and hire staff as needed, ensuring the team has the skills and experience to meet store needs. -Ensure all staff consistently deliver high-quality customer service and resolve customer complaints or issues in a timely manner. -Develop and implement customer service initiatives that enhance customer loyalty and retention. -Monitor customer feedback to identify areas of improvement and address concerns. -Ensure the store operates in compliance with all local, state, and federal regulations, including health, safety, and labor laws. -Conduct regular store audits to ensure compliance with company policies and procedures. -Ensure all store employees are trained on health and safety protocols, including emergency procedures and safe handling of products. -Maintain accurate and timely store records, including sales reports, inventory logs, and staffing schedules. -Communicate regularly with upper management regarding store performance, challenges, and opportunities. -Manage cash handling procedures, including cash deposits and daily reconciliation.
RaceTracTraining and Development Supervisor
Dec. 2010 - Nov. 2013Tampa, Florida, United States**Training & Development: Deliver training programs and workshops to regional store teams, ensuring content is relevant, engaging, and aligned with the company’s values and objectives. Assess team performance and identify areas for development, ensuring store teams are equipped with the necessary skills to meet operational goals. Collaborate with the store management teams to tailor training programs based on specific regional needs and challenges. **Support & Liaison: Act as a liaison between the store management teams and the corporate training department, ensuring seamless communication and feedback loops. Provide on-the-ground support and guidance to store managers and teams, offering solutions and advice on operational and performance issues. Serve as a resource for store managers seeking advice or assistance with implementing training initiatives. **Retention & Initiative Development: Develop and implement new training and retention strategies that promote long-term success and employee engagement. Collaborate with HR and management teams to address turnover challenges and improve employee satisfaction through targeted training efforts. Create and promote ongoing learning opportunities for staff, ensuring training programs foster career growth and personal development.
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