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Work Background
BloombergProject Lead - Client Intern
May. 2023New York City Metropolitan Area• Lead the team with open communication about the expectations ensuring all team members understand the goals and objectives
• Optimized resource allocation, ensuring the right people, tools were available to meet project requirements by creating schedules, manage permissions, and establishing relationship with Wearhouse and Sales.
• Ensured the project tasks stayed on schedule, meeting deadlines, and delivering results in a timely manner
• Maintained thorough project documentation, aiding in knowledge transfer and future reference and unifying procedures globally with European and Asian teams.
• Prioritized customer satisfaction by delivering a successful project, conducting regular reviews and quality checks, identifying potential risks early and implement strategies to mitigate them, reducing the likelihood of project setbacks.
Bloomberg LPOperational Specialist/ Deputy Team Leader
Jan. 2022 - Jun. 2023New York City Metropolitan Area• Pulled and managed data in vital metrics of the department's performance
• Optimized operations and ensured global coverage by monitoring call volume and implementing rotational schedules
• Coordinate new hires guidelines, regions handover, approval of time-off requests, and other general approvals to provide customer support global coverage with Team Leaders.
• Implemented and enhanced excel reports, functions, and processes to optimize data visualization and facilitate stakeholder collaboration.
Proposed, tested and created internal product enhancement to improve data tracking, transparency and client’s experience. Associate Paymaster/ Client Management, Jan 2021 to August 2021 Entertainment Partners, New York, NY Product delivery for EP's internal system (IPS), client relationship and data management
• Consistently communicate status updates and availability externally and internally, assist and revise clients to use EP's internal system (IPS) for payroll/budget, and share the process timeline, changing voicemail daily, in and out of the office, as needed.
• Establish and maintain complete and accurate files of each production, file project documents electronically in Show Folders.
• Calculate, audit, and input above and below-the-line payroll by client, employee, state, and federal requirements, to support special projects for clients.
• Established and maintained complete and accurate files of each production with client communication and reported observed adjustments to internal stakeholders (business partners, sales, and product teams).
Bloomberg LPGlobal Technical Support
Aug. 2021 - Dec. 2021New York City Metropolitan Area• Technical support to internal and external terminal users via phone, email, and chat.
• Technical troubleshooting, general guidance, and support users using Bloomberg terminal and applications.
Entertainment PartnersPayment Specialist/Client Management
Jan. 2021 - Aug. 2021New York City Metropolitan Area Product delivery for EP's internal system (IPS), client relationship and data management
• Consistently communicate status updates and availability externally and internally, assist and revise clients to use EP's internal system (IPS) for payroll/budget, and share the process timeline, changing voicemail daily, in and out of the office, as needed.
• Establish and maintain complete and accurate files of each production, file project documents electronically in Show Folders.
• Calculate, audit, and input above and below-the-line payroll by client, employee, state, and federal requirements, to support special projects for clients.
• Established and maintained complete and accurate files of each production with client communication and report observed adjustments to internal stakeholders (business partners, sales, and product teams).
Mind FluxedContent Creator
Jun. 2019 - Aug. 2020• Responsible for content research, identifying trends.
• Gathered support material to prep the show’s hosts and conducting a weekly meeting to craft content strategy.
• Search for relevant topics to maximize engagement • Identify the best guests to be in the show. • Track audience engagement and interact with the audience online.
AdoraBlue LLCFounder/ Act as Product Manager
Oct. 2018 - May. 2023New York, United StatesLeader of AdoraBlue helping the business to design, develop, and deliver products successfully. • Planned all phases of execution of the product such as budgeting, testing, marketing, prototype, and launching as well as distribution.
• Coordinated the performance management process for all the associates and teams located in different time zones to ensure the integrity of the
product’s life cycle.
AcheiUSA NewspaperFreelance Columnist
Jan. 2014 - Sep. 2014• Interview people
• Research and obtain information on a subject
• Took portraits/photos to accompany the stories • Edit material to fit newspaper time and space requirements.
Self-EmployedPrivate Tutor
Mar. 2013 - May. 2019Educator of young minds during their learning process, supervising and tracking their academic and social performance. • Planned, prepared, and taught well-developed Portuguese as Second Language lessons that promoted the enthusiasm of learning to children and teenagers.
Assessed, tracked, and provided timely feedback on performance and achievement to parents to ensure that any challenges in learning were addressed by accommodating independent study to be completed outside of class.
AtentoTraining & Employee Development Analyst
Jan. 2010 - Feb. 2013Efficiently used customers’ feedback to training employees to deliver outstanding customer service experience. • Directly managed the training of over 500 employees with different company’s software systems and customer service.
• Directly reported the new hire's performance to management by presenting data based on their progress under my training and onboarding.
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