HumanaFinance Lead Consultant
Apr. 2006 - Sep. 2020Louisville, Kentucky Area🔸️Improved data analytics platform automation and reduced reporting costs by 30% by process automation.
🔸️Developed and Implemented proprietary CRM systems.
🔸️Developed tools to identify at risk customers and retain business. 🔸️Developed a $1 billion multi-channel forecast model to predict two years of operational outcomes based on market conditions and 10 KPI categories.
🔸️Created a Merger and Acquisition data consolidation framework for business unit consolidation for various mergers.
🔸️Designed a national FP&A model for multi-channel agent framework.
🔸️Recipient of the 2019 STAR Award for Outstanding Contributions in Lifetime Value Sales Analytics.
🔸️Led Quarterly Business Review (QBR) for national, omni-channel sales executives. 🔸️Supported Annual Bid process with product analytics, market dynamics pricing impact evaluation.
🔸️Averaged a 38% reduction in cost through streamlined processes, product education.
Analyzed legislative changes for operational impacts and implemented necessary changes.
Managed STARs and HEDIS reporting, analytics, and optimization.
🔸️Streamlined financial reporting for the Claims Adjudication Unit.
🔸️Ad-hoc Analytics Process Owner utilizing QlikView, Tableau, and PowerBI.
🔸️Segment Data warehouse owner leveraging SQL, SSIS and SSMS