Adina Pestroiu

Owner and Founder @Adina Pestroiu

Document ProcessorDatabase CoordinatorData Entry AssociateBlog ManagerOffice AdministratorAdministrative AssistantCase ManagerChief Customer Officer (CCO)Help Desk SupportCold Calling SpecialistTechnical Support AgentCall Center TrainerCall Center SupervisorAppointment SetterSupport SpecialistCustomer Support RepresentativeSoft Skills TrainerPostGraduateLecturerBloggerProduct ConsultantCEOGraduate StudentResearcherBusiness Development ManagerAccount ManagerProject ManagerInfluencer Marketing ManagerFinanceC-level ExecutiveITAssistant Editor🐦 DesignEngineerEntertainmentEducationContent ManagerVoice OverProduct ManagerLife CoachingExecutive CoachCustomer Success ManagerClient Relations SpecialistChat SupportLive ChatCustomer Care SpecialistCustomer Retention SpecialistService Quality ManagerComplaint Resolution SpecialistPersonal AssistantExecutive Assistant🎓 StudentOffice AssistantResearch AssistantProject CoordinatorContent WriterProofreaderEditorAdvisorFounderData Entry SpecialistTyping SpecialistCopywritingCall CenterStartup FounderMarketingEmail Marketing Manager📝 Influencer or BloggerCopywriterSales & BizDevCustomer ServiceConsultingBusiness OwnerAffiliate MarketingAssistantData EntryCommunity Manager

15+ years of experience in team/product/project management especially in the IT Telekom and Banking sector. My specialty has been continuous improvement - taking teams/projects/departments that were not functioning productively and rewiring them from team hiring, workflow and process creation( including for audit purposes eg ISO), automation , etc so they can self sustain according to set KPIs. I've put this in practice with projects/departments from development, Quality and Audit, Worldwide Customer Support, Documentation and Localization. Also founded a start-up in the area of emotional resilience as applied todealing with conflict management and high-stake conversations.

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