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Work Background
GovernmentalConsular Assistant
Jun. 2021LebanonProcessed over 1,000 visa applications annually, ensuring compliance with consular protocols and high standards of service.
Provided guidance on immigration, work, and study opportunities, assisting individuals in navigating complex procedures.
Supported legal and administrative tasks, including document interpretation, correspondence, and customer service.
Improved operational workflows in mailing, filing, and client support processes.
Silver Fingers Team Leader
Nov. 2020 - Apr. 2021LebanonExpanded the client base by 20% through strategic relationship building and effective networking.
Assessed client needs to design customized financial protection plans, achieving high customer satisfaction.
Coordinated sales operations and delivered accurate quotations, driving a 15% revenue increase.
GIS Transport Ltd.GIS Analyst
Apr. 2019 - Oct. 2019Karantina,Azar Building, 6TH FloorConducted spatial data analysis and developed digital maps by integrating geographic datasets.
Created and maintained digital records, enhancing the accuracy and accessibility of geographic data.
Prepared detailed reports and visualizations to support decision-making and tender proposals.
Surveying Engineer STFA construction company
Nov. 2017 - Feb. 2019Beirut, AL khateb center, 5th floorManaged key aspects of construction projects, including site surveys and resource coordination.
Supervised on-site teams to ensure compliance with technical designs, budgets, and timelines.
Delivered projects aligned with client expectations by maintaining quality and operational efficiency.
Valencia ShoesAssistant Manager
Apr. 2013 - Aug. 2017Beirut GovernorateOversaw inventory management and optimized product displays to enhance customer engagement.
Resolved customer inquiries and complaints, achieving a 95% satisfaction rate.
Trained and mentored staff to deliver exceptional customer service and operational efficiency.
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